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- Tasks: Support and educate colleagues while providing top-notch IT assistance in a law firm.
- Company: Join a prestigious global law firm based in the heart of London.
- Benefits: Enjoy a competitive salary of £75,000 and a dynamic work environment.
- Why this job: Be part of a collaborative team that values growth and exceptional service.
- Qualifications: Must have extensive Windows OS knowledge and prior law firm experience.
- Other info: This role requires on-site presence five days a week.
The predicted salary is between 45000 - 105000 £ per year.
A fantastic opportunity has arisen for a Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis.
Please note this role is onsite 5 days per week.
- Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience.
- Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm.
- Coordinate and track all Change Forms relating to new hires, departures, support and name changes.
- Provide a white glove service to the business and continually strive to improve the service being provided.
- Develop other team members and their knowledge.
- Lead on projects and take responsibility and ownership for various tasks assigned to them by other IS groups of a technical and/or project related nature.
- Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support as needed.
- Candidates must have extensive knowledge of Windows operating systems to include but not limited to Windows 10.
- Qualified applicants will also have proficient knowledge of MS-Office 365 Suite.
- Consistent, professional communications with attorneys, staff, vendors, administration and IS personnel.
- Prior experience working in a law firm is essential.
Senior IT Support Analyst (Law Firm) (City of London) employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst (Law Firm) (City of London)
✨Tip Number 1
Network with professionals in the legal IT sector. Attend industry events or webinars where you can meet people working in law firms. This can help you gain insights into the specific needs of law firms and may even lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest technologies and software used in law firms, particularly those related to Windows operating systems and MS-Office 365 Suite. Being knowledgeable about these tools will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your experience in providing high-quality customer service. Think of specific examples where you've improved service delivery or resolved complex issues, as this is crucial for a Senior IT Support Analyst role.
✨Tip Number 4
Research the law firm you're applying to. Understand their culture, values, and any recent news. Tailoring your conversation to align with their goals can set you apart from other candidates.
We think you need these skills to ace Senior IT Support Analyst (Law Firm) (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly within a law firm environment. Emphasise your knowledge of Windows operating systems and MS-Office 365 Suite, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about IT support in a legal setting. Mention specific examples of how you've improved service delivery or supported colleagues in previous roles.
Showcase Communication Skills: Since the role requires consistent communication with various stakeholders, include examples in your application that demonstrate your ability to communicate effectively with attorneys, staff, and vendors.
Highlight Project Management Experience: If you have led projects or taken ownership of tasks in previous positions, make sure to detail these experiences. This will show your capability to handle responsibilities assigned by other IS groups.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your extensive knowledge of Windows operating systems and MS-Office 365 Suite during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to provide high-quality support.
✨Emphasise Communication Skills
Since the role involves consistent communication with attorneys and staff, it's crucial to showcase your professional communication skills. Prepare examples of how you've effectively communicated complex technical information to non-technical colleagues in the past.
✨Demonstrate Leadership and Mentoring Experience
As a Senior IT Support Analyst, you'll be expected to educate and support less experienced colleagues. Share instances where you've taken on a mentoring role or led projects, highlighting your ability to develop team members and improve overall department knowledge.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about past experiences where you provided a 'white glove' service and how you handled challenging situations, as this will reflect your commitment to excellent service.
