At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a dynamic law firm.
- Company: Join a prestigious global law firm based in London.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for career growth and participation in an on-call rota.
- Why this job: Make a real impact by supporting cutting-edge legal technology.
- Qualifications: Strong client service skills and experience with Microsoft tools and legal tech.
The predicted salary is between 48000 - 48000 £ per year.
A fantastic opportunity has arisen for a Senior IT Support Analyst to join our London based global law firm on a permanent basis.
Key Responsibilities
- Deliver in-person deskside and audio-visual (AV) support, including event spaces and Tech Hub services.
- Troubleshoot and resolve technical issues across Windows, Office 365, mobile devices, and AV systems.
- Provide advisory support on legal tech tools, core systems, and configurations for legal workflows.
- Maintain accurate incident and request records in ServiceNow, following SLA protocols.
- Manage hardware assets, room setups, outage communications, and preventative checks.
- Collaborate with global and regional support teams to ensure seamless service delivery.
About You
- Strong interpersonal and client service skills, with a consultative approach.
- Comfortable advising under pressure, managing unknowns, and prioritising tasks.
- Experienced with core Microsoft tools, cloud-based apps, and ideally, legal DMS platforms (e.g., iManage).
- Previous technical support experience in legal or professional services is an advantage.
- Willing to participate in an out-of-hours on-call rota.
Senior IT Support Analyst employer: Dgh Recruitment
Join our prestigious global law firm in London as a Senior IT Support Analyst, where you will be part of a dynamic team dedicated to delivering exceptional technical support. We pride ourselves on fostering a collaborative work culture that values professional growth and offers extensive training opportunities, ensuring you can advance your career while enjoying a competitive salary and comprehensive benefits package. Experience the unique advantage of working in a vibrant city, surrounded by industry leaders and innovative technology, all while contributing to meaningful legal solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows, Office 365, or AV systems, make sure to highlight that in conversations. Consider setting up a demo or a mini-presentation to showcase your troubleshooting prowess.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to firms you’re interested in, even if they’re not advertising a position. A friendly email expressing your interest can go a long way.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to get your foot in the door. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Analyst role. Highlight your technical support experience, especially in legal or professional services, and don’t forget to mention your familiarity with Microsoft tools and cloud-based apps.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your interpersonal skills and consultative approach. Share specific examples of how you've successfully resolved technical issues under pressure, as this will resonate well with us.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to troubleshoot and resolve technical issues. We love candidates who can think on their feet, so include any relevant experiences where you’ve managed unknowns or prioritised tasks effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Office 365, and AV systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Client Service Skills
Since strong interpersonal skills are key for this role, think of examples where you've successfully managed client expectations or resolved issues under pressure. Practising these scenarios can help you articulate your consultative approach during the interview.
✨Familiarise Yourself with Legal Tech Tools
If you have experience with legal DMS platforms like iManage, be prepared to talk about it. If not, do a bit of research on common legal tech tools and how they integrate into workflows. This will demonstrate your proactive attitude and willingness to learn.
✨Understand the Company Culture
Research the global law firm’s values and culture. Tailor your responses to align with their ethos, especially regarding teamwork and collaboration. This will help you connect with the interviewers and show that you're a good fit for their environment.
