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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues in a dynamic law firm.
- Company: Join a prestigious global law firm with a collaborative and supportive culture.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Why this job: Make a real difference by enhancing tech support for legal professionals.
- Qualifications: Strong client service skills and experience with Microsoft tools and legal tech.
- Other info: Opportunity for career growth and collaboration with global teams.
The predicted salary is between 40800 - 55200 £ per year.
A fantastic opportunity has arisen for a Senior IT Support Analyst to join our London based global law firm on a permanent basis.
Key Responsibilities
- Deliver in-person deskside and audio-visual (AV) support, including event spaces and Tech Hub services.
- Troubleshoot and resolve technical issues across Windows, Office 365, mobile devices, and AV systems.
- Provide advisory support on legal tech tools, core systems, and configurations for legal workflows.
- Maintain accurate incident and request records in ServiceNow, following SLA protocols.
- Manage hardware assets, room setups, outage communications, and preventative checks.
- Collaborate with global and regional support teams to ensure seamless service delivery.
About You
- Strong interpersonal and client service skills, with a consultative approach.
- Comfortable advising under pressure, managing unknowns, and prioritising tasks.
- Experienced with core Microsoft tools, cloud-based apps, and ideally, legal DMS platforms (e.g., iManage).
- Previous technical support experience in legal or professional services is an advantage.
- Willing to participate in an out-of-hours on-call rota.
Senior IT Support Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those tricky interview questions! Think about scenarios where you've had to troubleshoot under pressure or manage multiple tasks. We want you to show off your problem-solving skills and how you handle client interactions.
✨Tip Number 3
Don’t forget to research the company! Understand their tech stack and the specific tools they use. This will help you tailor your responses and demonstrate that you’re genuinely interested in the role and the firm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Senior IT Support Analyst role!
We think you need these skills to ace Senior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Analyst role. Highlight your experience with Windows, Office 365, and any legal tech tools you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your strong interpersonal and client service skills in your application. We value a consultative approach, so share examples of how you've advised clients or colleagues under pressure.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role and our firm.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Office 365, and AV systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Client Service Skills
Since this role requires strong interpersonal skills, think of examples where you've successfully managed client expectations or resolved issues under pressure. Practising these scenarios can help you articulate your consultative approach during the interview.
✨Familiarise Yourself with Legal Tech Tools
If you have experience with legal DMS platforms like iManage, be prepared to discuss how you've used them in previous roles. If not, do a bit of research on common legal tech tools and be ready to express your willingness to learn.
✨Understand the Company Culture
Research the global law firm’s values and culture. Tailor your responses to align with their ethos, especially regarding teamwork and collaboration, as you'll be working closely with global and regional support teams.
