Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT problem management and major incident resolution in a dynamic law firm.
- Company: Join a reputable Glasgow-based law firm with a strong commitment to innovation.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive team environment.
- Why this job: Be part of a culture that values collaboration and continuous improvement in IT services.
- Qualifications: Proven experience in ITIL processes and major incident management is essential.
- Other info: This is a permanent role with opportunities for professional growth.
The predicted salary is between 48000 - 72000 £ per year.
Senior IT Problem & Major Incident Manager
A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis.
Senior IT Problem & Major Incident Manager
Responsibilities and Duties:
*Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned
problem management processes.
*Significant experience in managing major incidents, including stakeholder communication, incident analysis
and resolution, and working in stressful situations.
*Mentor Major Incident Managers.
*Conduct Major Incident Reviews.
*Champion for the problem management practice.
*Prevent recurrence of problems through effective problem management.
*Facilitate root cause analysis and methodologies.
*Ensure effective problem resolution through collaboration.
*Ensure accurate problem records and known errors.
*Organise and chair meetings related to the practice.
*Provide problem training and guidance to resolution teams.
*Provide reports and metrics on problem activities.
*Audit problem activities.
*Continuously improve problem processes by identifying, proposing, and implementing improvements.
Background
Senior IT Problem & Major Incident Manager
Knowledge, Sills and Experience:
*Experience in the Problem Management practice, 5+ years preferred.
*Experience in Major Incident Management and Critical Situation Management , 7+ years preferred.
*Certified in ITIL 4 Foundation (required).
*Certified in ITIL 4 Problem Management (preferred).
*Certified in ITIL 4 Incident Management (preferred).
*Knowledge of ITIL 4 principles and practices.
*Possess strong analytical and problem-solving skills.
*Possess strong written and verbal communication skills.
*Confident in constructively challenging the status quo and influencing stakeholders to achieve optimal
outcomes.
*Proficiency in ITSM tools, ServiceNow a plus.
Senior IT Problem & Major Incident Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Senior IT Problem & Major Incident Manager employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Problem & Major Incident Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework and its practical applications. Since this role requires a sound understanding of ITIL-aligned problem management processes, being able to discuss specific examples from your experience will set you apart during interviews.
✨Tip Number 2
Prepare to demonstrate your incident management skills. Think of scenarios where you've successfully managed major incidents, including how you communicated with stakeholders and resolved issues efficiently. This will show your capability in handling high-pressure situations.
✨Tip Number 3
Network with professionals in the IT sector, especially those who have experience in problem and incident management. Engaging with industry peers can provide insights into the role and may even lead to referrals, which can significantly boost your chances.
✨Tip Number 4
Stay updated on the latest trends and tools in IT service management. Being knowledgeable about current technologies and methodologies will not only enhance your discussions during interviews but also demonstrate your commitment to continuous improvement in the field.
We think you need these skills to ace Senior IT Problem & Major Incident Manager
Some tips for your application 🫡
Understand the Role: Before applying, ensure you fully understand the responsibilities of a Senior IT Problem & Major Incident Manager. Familiarise yourself with the ITIL framework and how it applies to problem management processes.
Tailor Your CV: Highlight your relevant experience in IT problem management and major incident handling. Use specific examples that demonstrate your understanding of the ITIL framework and any significant achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention why you are interested in working for the law firm and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Framework
Make sure you have a solid understanding of the ITIL framework, as this is crucial for the role. Be prepared to discuss how you've applied ITIL-aligned problem management processes in your previous positions.
✨Demonstrate Incident Management Experience
Highlight your significant experience in managing major incidents. Prepare specific examples of incidents you've handled, focusing on your approach and the outcomes achieved.
✨Showcase Your Problem-Solving Skills
Be ready to discuss your problem-solving techniques. Interviewers will want to know how you identify root causes and implement effective solutions, so have some real-life scenarios at hand.
✨Prepare Questions for Them
Think of insightful questions to ask about the company's IT environment and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
