At a Glance
- Tasks: Support and manage document platforms, ensuring smooth operations and user satisfaction.
- Company: Join a forward-thinking firm focused on secure document management.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Dynamic team environment with plenty of room for career advancement.
- Why this job: Be a key player in enhancing document security and governance for clients.
- Qualifications: Experience with document management systems and strong problem-solving skills.
The predicted salary is between 35000 - 42000 £ per year.
The Product Specialist in the Document Products team is primarily responsible for the day-to-day administration, support, and business-as-usual operation of the firm's document platforms, including NetDocuments and file transfer applications. These platforms are critical to the secure creation, management, governance, and delivery of client and firm content.
Key Responsibilities:
- Act as a trusted, knowledgeable resource for NetDocuments and related document management applications, providing day-to-day functional support, guidance, and issue resolution to stakeholders.
- Support document governance and access management processes in line with client requirements, firm policies, and regulatory obligations.
- Where applicable, run ad hoc reports for NetDocuments and related document applications to support governance, compliance, and operational oversight.
- Create and manage NetDocuments security groups and other access controls to restrict and govern access to document content appropriately.
- Work with stakeholders to respond to operational requirements, triage issues, support routine service requests and changes, and capture enhancement needs where appropriate.
- Monitor service performance, user feedback, and operational trends to support service stability, identify issues, and implement practical improvements.
- Communicate operational issues, service updates, and enhancements to stakeholders.
Product Specialist (NetDocuments) employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
