Desktop Support Analyst / 2nd Line Support Analyst
A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Northfleet based client on a permanent basis.
Desktop Support Analyst / 2nd Line Support Analyst
Key Responsibilities:
- Providing a professional and consistent level of Technology support to all staff
- Responding to incoming incidents and requests at first point of contact reported via all mediums
- Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
Desktop Support Analyst / 2nd Line Support Analyst
Attributes/Skills:
- Must possess a full drivers license
- Knowledge of Windows 11, Microsoft Office 365, DNS/DHCP and Azure
- Understanding of PC Hardware and operating systems
- Awareness of using Active Directory
- Experience of logging tickets in ITSM call logging software
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Desktop Support Analyst / 2nd Line Support Analyst in Northfleet employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
