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- Tasks: Manage knowledge practices and support IT service transitions in a global law firm.
- Company: Join a prestigious global law firm with a focus on innovation.
- Benefits: Permanent position with competitive salary and opportunities for growth.
- Other info: Dynamic work environment with a strong emphasis on continuous improvement.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Experience in Knowledge Management and familiarity with ServiceNow required.
The predicted salary is between 50000 - 65000 £ per year.
A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis.
The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Key Responsibilities:- Develop and maintain knowledge management practices aligned with ITIL principles
- Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
- Work with subject matter experts to capture and maintain technical and service knowledge
- Support service transition activities for new or changed services to ensure operational readiness
- Deliver service documentation and knowledge to support teams ahead of go-live
- Conduct post-transition reviews and support continuous improvement
- Experience in Knowledge Management within an IT Environment
- Experience working with ServiceNow within a Knowledge Management Capacity
- Understanding of ITIL processes and service lifecycle concepts
- Strong organisational and communication skills
ServiceNow Knowledge Manager in London employer: Dgh Recruitment
Contact Detail:
Dgh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Knowledge Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in knowledge management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with ITIL principles and ServiceNow. This can really set you apart during interviews and show that you're ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've managed knowledge management practices in the past and be ready to discuss specific examples.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the ServiceNow Knowledge Manager. Plus, it shows you're serious about joining our team!
We think you need these skills to ace ServiceNow Knowledge Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Knowledge Manager role. Highlight your experience in knowledge management and any relevant ITIL principles you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed knowledge bases or supported service transitions in the past. Let us know what makes you tick!
Showcase Your Communication Skills: As a Knowledge Manager, strong communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV or cover letter, we want to see how you can engage with different stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dgh Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. The role is all about aligning knowledge management practices with these principles, so being able to discuss how you've applied them in past roles will really impress.
✨Familiarise Yourself with ServiceNow
Since this position requires experience with ServiceNow, take some time to review its Knowledge Management features. Be ready to share specific examples of how you've optimised a Knowledge Base or improved service delivery using the platform.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you'd handle certain situations, like managing a service transition or conducting a post-transition review. Think through your past experiences and be ready to explain your thought process and outcomes.
✨Showcase Your Communication Skills
Strong communication is key in this role, especially when working with subject matter experts. Prepare to discuss how you've effectively communicated complex information in the past, and consider bringing examples of documentation you've created.