At a Glance
- Tasks: Manage Major Incidents and lead technical teams to ensure swift resolution.
- Company: Join a prestigious law firm in London with a focus on innovation.
- Benefits: Permanent position with opportunities for professional growth and development.
- Why this job: Be at the forefront of incident management in a dynamic legal environment.
- Qualifications: Strong problem-solving skills, ITIL Foundation (v4), and experience with ServiceNow.
The predicted salary is between 60000 - 80000 € per year.
DGH Recruitment is looking for a Major Incident Manager to join their law firm in London on a permanent basis. This role involves managing Major Incidents, driving effective incident resolution, and overseeing technical teams.
Candidates should possess strong problem-solving and leadership skills, with a deep understanding of service management processes. Experience with ServiceNow and an ITIL Foundation (v4) qualification is essential.
This position offers a challenging environment with opportunities for professional growth.
Senior Major Incident Manager - ITIL & Cloud in London employer: Dgh Recruitment
Join a prestigious law firm in London that values innovation and excellence, offering a dynamic work culture where your contributions directly impact the success of the organisation. With a strong focus on professional development, employees are encouraged to enhance their skills through training and mentorship programmes, ensuring continuous growth in their careers. The firm also promotes a collaborative environment, making it an ideal place for those seeking meaningful and rewarding employment in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Major Incident Manager - ITIL & Cloud in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and service management space. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Major Incident Manager role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to discuss real-life scenarios where you've managed major incidents. We want to see how you think on your feet!
✨Tip Number 3
Show off your leadership chops! During interviews, highlight your experience overseeing technical teams and driving effective incident resolution. We’re looking for someone who can inspire and lead others through tough situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Major Incident Manager - ITIL & Cloud in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Major Incident Management and ITIL processes. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving and leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our law firm. Share specific examples of how you've successfully managed incidents in the past and how you can bring that expertise to us.
Showcase Your Technical Skills:Since experience with ServiceNow is essential, make sure to mention any relevant projects or roles where you’ve used this tool. We love seeing candidates who can hit the ground running, so highlight your technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Dgh Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Foundation (v4) knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing major incidents. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled major incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to lead teams through challenging situations.
✨Familiarise Yourself with ServiceNow
Since experience with ServiceNow is essential, make sure you can talk about your familiarity with the platform. If you’ve used it to manage incidents or track resolutions, be ready to share those experiences. This will highlight your technical skills and readiness for the role.
✨Understand the Company Culture
Research the law firm’s values and culture before the interview. Tailor your responses to align with their ethos, showing that you’re not just a fit for the role but also for the team. This can set you apart from other candidates who may focus solely on technical skills.
