We are looking for an experienced IT Infrastructure Engineer (Microsoft 365) to join a high-performing enterprise IT function. This role will focus on supporting and enhancing a modern end-user computing environment, leveraging Microsoft technologies including M365, Intune, Azure, and Entra ID.
You will play a key role in maintaining a secure, resilient, and high-performing Modern Workplace platform, while working closely with cross-functional teams and third-party vendors.
Key Responsibilities
- Provide 3rd line support across the Modern Workplace environment
- Administer and optimise Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams)
Act as an SME for Microsoft Intune , including:
- Policy configuration & security controls
- Autopilot and zero-touch provisioning
Support identity and security solutions , including:
- Defender for Endpoint and Zero Trust architectures
Troubleshoot complex issues across:
- Windows OS, O365 apps, authentication, and connectivity
- Deliver and support application packaging and deployment
- Utilise PowerShell scripting for automation and efficiency
- Work with third-party suppliers to ensure service delivery
- Contribute to projects and continuous improvement initiatives
- Create and maintain technical documentation, KBAs, and standards
Required Skills & Experience
- Strong experience in an enterprise environment (5+ years)
Deep knowledge of:
- Microsoft 365 administration
- Azure / Entra ID in hybrid environments
- Proven experience with Windows 3rd line support and troubleshooting tools
- Application packaging experience (e.g., PSADT, ORCA, MSI creation)
- Experience supporting Teams as a unified communications platform
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
- Strong analytical and problem-solving skills
- Excellent stakeholder communication abilities
