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- Tasks: Lead the resolution of major IT incidents and enhance service reliability.
- Company: Prestigious law firm in London with a focus on excellence.
- Benefits: Permanent position with competitive salary and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in high-pressure situations.
- Qualifications: ITIL Foundation certification and experience with ServiceNow and PowerBI.
- Other info: Ideal for those looking to develop leadership and problem-solving skills.
The predicted salary is between 48000 - 72000 £ per year.
A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.
The ideal candidate should possess ITIL Foundation certification and experience using ServiceNow and PowerBI to drive operational improvements. This is a permanent position focusing on enhancing IT service reliability and customer communication.
Major Incident Manager - Global IT Incident Lead in London employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - Global IT Incident Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and ServiceNow skills. We all know that confidence is key, so practice answering common incident management scenarios to showcase your problem-solving prowess.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who can enhance our IT service reliability and customer communication.
We think you need these skills to ace Major Incident Manager - Global IT Incident Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Major Incident Management and showcases your ITIL Foundation certification. We want to see how your skills align with the role, so don’t be shy about mentioning your experience with ServiceNow and PowerBI!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed incidents in high-pressure situations and improved IT service reliability.
Showcase Your Leadership Skills: As a Major Incident Manager, strong leadership is key. In your application, highlight instances where you've led teams through challenging incidents or driven operational improvements. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in high-pressure situations. This will show that you understand the framework and can effectively manage incidents.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved major incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your leadership and problem-solving abilities under pressure.
✨Familiarise Yourself with ServiceNow and PowerBI
Since experience with ServiceNow and PowerBI is crucial for this role, be ready to discuss how you've used these tools to drive operational improvements. If possible, bring specific metrics or outcomes from your previous work to highlight your impact.
✨Communicate Effectively
As this role focuses on enhancing customer communication, practice articulating your thoughts clearly and concisely. Think about how you would explain complex IT issues to non-technical stakeholders, as this will be key in your role as a Major Incident Manager.
