At a Glance
- Tasks: Manage major incidents and lead global teams to restore IT services efficiently.
- Company: Dynamic law firm in London with a focus on IT excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a collaborative team with a commitment to improving customer experience.
- Why this job: Be at the forefront of IT service management and make a real difference.
- Qualifications: Strong communication skills and experience in incident management.
The predicted salary is between 60000 - 80000 € per year.
A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis.
Responsibilities and Duties:
- Major Incident Management within shift and OOH on rotation.
- Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management.
- Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required.
- Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents and identifies general trends. Work with technical teams using this data to drive root cause elimination as part of an incident reduction programme.
- Retain a working knowledge of the Change and Release Management processes.
Major Incident Manager in London employer: Dgh Recruitment
Join our dynamic London-based law firm as a Major Incident Manager, where you will thrive in a collaborative and customer-focused environment. We offer competitive benefits, a commitment to employee development, and the opportunity to work with global teams on impactful projects that enhance IT service reliability. Our inclusive work culture fosters innovation and growth, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to Major Incident Management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your communication skills! As a Major Incident Manager, you'll need to convey complex information clearly. During interviews, be sure to demonstrate how you can effectively communicate with both technical teams and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. So, get your application in and let’s make it happen!
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience in incident management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed major incidents in the past, and don’t forget to show your passion for customer service.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've communicated with different teams or stakeholders in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Major Incident Management
Make sure you brush up on your Major Incident Management skills. Be ready to discuss specific incidents you've managed, how you coordinated with global teams, and the outcomes. This shows you understand the role and can handle the responsibilities.
✨Communicate Like a Pro
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated during major incidents, especially with different levels of IT management. This will highlight your customer-focused approach.
✨Data-Driven Problem Solver
Be prepared to talk about how you've used data to drive problem management activities. Think of instances where you've analysed data post-incident to identify trends and how that led to improvements. This will demonstrate your proactive mindset.
✨Familiarise Yourself with Change Management
Since the role involves working knowledge of Change and Release Management processes, do your homework! Understand the basics and be ready to discuss how these processes impact incident management. This will show you're well-rounded and ready for the challenges ahead.
