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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a global law firm.
- Company: Join a prestigious law firm with a dynamic and supportive work culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and professional growth opportunities.
- Why this job: Make a real difference by solving tech challenges in a fast-paced legal environment.
- Qualifications: Experience in IT support and proficiency in Microsoft 365 are essential.
- Other info: Great chance to enhance your skills and advance your career in IT.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT Support/Desktop Support Analyst to join our London based global law firm on a 12 Month Fixed Term Contract basis.
Key Responsibilities
- Provide 1st and 2nd line IT support to staff, ensuring timely and professional resolution of technical issues.
- Support and maintain Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Troubleshoot iManage and legal applications such as IntApp and Aderant.
- Manage Active Directory accounts and permissions.
- Handle hardware support, remote access, printing, and mobile device setup.
- Maintain accurate ticket documentation via Zendesk and update IT asset records.
- Assist with user onboarding/offboarding and meeting room technology (Eptura/Condeco).
- Ensure compliance with endpoint protection tools (CrowdStrike, Darktrace).
- Escalate unresolved issues to senior IT staff or third-party vendors.
- Contribute to IT projects, upgrades, and system rollouts.
Key Experience & Skills
- Prior experience in a professional services or law firm setting is advantageous.
- Proficiency in Microsoft Office and Office 365 is essential.
- Experience with iManage DMS and Exchange Online preferred.
- Familiarity with Mimecast or similar secure email tools.
- Strong communication and interpersonal skills across all levels.
- Detail-oriented, with solid troubleshooting and problem-solving abilities.
- Proactive, team-oriented and adaptable in a busy support environment.
Seniority level: Not Applicable
Employment type: Contract
Job function: Information Technology
Industries: Law Practice and Legal Services
IT Support/Desktop Support Analyst in London employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support/Desktop Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We want you to shine when discussing your experience with Microsoft 365 and troubleshooting skills.
✨Tip Number 3
Show off your tech skills! If you’ve worked with tools like iManage or Zendesk, be ready to discuss specific examples of how you’ve used them to solve problems. Real-life scenarios can make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support/Desktop Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your skills with Microsoft 365 and other legal applications. We want to see how your background fits the role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 applications and any legal software mentioned in the job description, like iManage and IntApp. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific scenarios where you provided 1st or 2nd line support and how you approached troubleshooting. This will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and approachable is essential.
✨Be Ready to Discuss Teamwork
This position requires a proactive and team-oriented mindset. Prepare to talk about your experiences working in a team, especially in busy environments. Highlight how you’ve collaborated with others to achieve common goals or improve processes.
