Senior Legal IT Recruitment Consultant (Delivering high calibre IT talent to leading law firms on permanent and interim bases) - IT Service Manager
IT Service Manager - Permanent - London/Hybrid
A fantastic opportunity has arisen for an IT Service Manager to join a London based law global firm on a permanent basis.
Key Responsibilities
Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy
Lead continual service improvement initiatives and represent ITSM in strategic forums
Drive and oversee Incident, Problem, and Major Incident Management processes
Coordinate and lead Major Incident resolution, reviews, and risk mitigation
Manage the Change Management process, including CAB participation and policy reviews
Oversee Capacity & Event Management including patching compliance and monitoring
Deliver service reporting and governance, including KPI reviews and COO performance updates
Engage stakeholders to drive service improvement and vendor accountability
Line manage a small ITSM team, fostering growth and collaboration
Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements
Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes
Key Experience Required
Strong background in IT Service Management with deep understanding of ITSM tools and frameworks
ITIL qualified (v3 or v4) with practical application of core service management disciplines
Experience in leading Incident, Problem, and Change Management processes
Hands‑on ServiceNow platform experience including ITSM module administration
Proven ability to manage vendor relationships and ensure accountability
Skilled in creating service documentation and delivering training to stakeholders
Experience in legal or professional services (desirable)
Strong organisational, leadership, and stakeholder management skills
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Legal Services and Law Practice
Location
London, England, United Kingdom
Salary
£80,000.00‑£90,000.00
IT Service Manager in London employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
