Infrastructure Operations Analyst in London

DGH Recruitment are currently recruiting on behalf of a leading client in the Professional Services industry who require an Infrastructure Operations Analyst to join the firm in Leeds. Please note: This role will be fully office based and will require a 4 on 4 off shift pattern comprising of two 12-hour days and two 12-hour nights.

Responsibilities:

• Monitoring of the firm's Internal systems using the company monitoring tools
• Raising and managing incidents via the ITSM system and other BAU tasks
• Ensure all system monitoring alerts are processed in a timely manner
• Ensure all Incidents and changes are dealt with appropriately
• Provide a professional service at all times
• Ensure that all customer problems are resolved to a satisfactory conclusion
• Ensure all Incident OLA and SLA's are met
• Work in collaboration with other departments within the business
• Major Incident management

Required Skills:

• Experience and an understanding of Windows Server 2016 onwards, Microsoft SQL Server 2019 onwards, Microsoft Office and Network Technologies (WAN/LAN) and Remote Access
• Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, SolarWinds, Datadog and Squared Up
• Ability to work under pressure whilst demonstrating a positive approach to work
• Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills
• Logical approach to troubleshooting, diagnosing and resolving problems
• Experience of incident management on an ITSM system
• Understanding of the creation of knowledge base documentation