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- Tasks: Lead the development of an AI-powered Service Desk Assistant and enhance its capabilities.
- Company: Join a global leader in financial information services with a focus on innovation.
- Benefits: Flexible working (2-3 days in London), competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of AI in service delivery.
- Qualifications: Experience with AI/Chatbot platforms and strong communication skills required.
- Other info: Collaborative environment with a focus on continuous improvement and emerging technologies.
The predicted salary is between 48000 - 72000 £ per year.
A fantastic opportunity has arisen for a Chatbot Technical Lead to join our client, a global leader in financial information services, to lead the development and improvement of an AI-powered Service Desk Assistant.
Key Responsibilities:
- Lead the technical development and ongoing enhancement of the AI Service Desk Assistant
- Build, configure, and maintain AI models, automation workflows, and integrations
- Gather feedback from users and IT teams to deliver continuous improvements
- Use data and analytics to identify knowledge gaps and training needs
- Automate repetitive tasks to improve service efficiency and reduce manual workload
- Collaborate with IT, business teams, and external vendors to ensure seamless integration
- Stay current with AI trends and apply emerging technologies to improve service delivery
Skills & Experience Required:
- Proven experience working with AI/Chatbot platforms (e.g. Moveworks, Azure Bot Services, CoPilot)
- Understanding of natural language processing (NLP) and chatbot development
- Experience with IT Service Management (ITSM) tools, ideally Jira Service Desk
- Ability to analyze usage data to drive product enhancements
- Strong stakeholder engagement and communication skills
- Experience working in Agile product teams
- Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI)
- Prior experience deploying AI agents or chatbots in a Service Desk environment
- Familiarity with service workflows and automation design
Chatbot Technical Lead in London employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chatbot Technical Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with AI and chatbots. Attend meetups or webinars to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous chatbot projects or any relevant AI work. This will give you an edge and demonstrate your hands-on experience to hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AI and chatbots. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come in.
We think you need these skills to ace Chatbot Technical Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Chatbot Technical Lead. Highlight your experience with AI/Chatbot platforms and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s automating tasks or enhancing service delivery, give us examples that demonstrate your expertise in AI and chatbot development.
Engage with the Job Description: Read through the job description carefully and make sure your application reflects the key responsibilities and skills mentioned. We love when candidates connect their experiences to our needs, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at DGH Recruitment
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and chatbot platforms like Moveworks and Azure Bot Services. Be ready to discuss your hands-on experience with these tools, as well as any projects you've led that involved natural language processing or automation workflows.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used data and analytics to identify knowledge gaps or improve service efficiency in previous roles. Highlight specific instances where your insights led to tangible improvements, especially in a Service Desk environment.
✨Engage with Stakeholders
Demonstrate your strong communication skills by discussing how you've collaborated with IT teams, business units, and external vendors. Share stories that showcase your ability to gather feedback and drive continuous improvement through effective stakeholder engagement.
✨Stay Current with Trends
Familiarise yourself with the latest trends in AI and chatbot technology. Be prepared to discuss how you can apply emerging technologies to enhance service delivery, and show your enthusiasm for staying ahead in this fast-evolving field.
