At a Glance
- Tasks: Provide top-notch tech support and resolve issues for staff in a fast-paced environment.
- Company: Join a leading legal and financial service provider in Leeds.
- Benefits: Permanent position with opportunities for growth and development.
- Other info: Dynamic team atmosphere with potential for career advancement.
- Why this job: Be the go-to person for tech support and make a real difference in the workplace.
- Qualifications: Customer service skills and basic IT knowledge, especially Windows and Office 365.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis.
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
Key Responsibilities:- Providing a professional and consistent level of Technology support to all staff
- Responding to incoming incidents and requests at first point of contact reported via all mediums
- Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
- Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
- Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
- Keeping customers apprised and updated
- Escalating problems to the senior team members and third-party suppliers where necessary
- Experience working within a law firm is highly desirable
- Knowledge of Windows 10 and Microsoft Office 365
- Understanding of PC Hardware and operating systems
- Awareness of using Active Directory
- Experience of logging tickets in ITSM call logging software
Service Desk Analyst in Leeds employer: Dgh Recruitment
Join a dynamic and supportive team in Leeds, where our commitment to employee development and a collaborative work culture makes us an exceptional employer. As a Service Desk Analyst, you will benefit from ongoing training opportunities, a focus on work-life balance, and the chance to contribute to a leading legal and financial service provider that values your input and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in legal or financial services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with scenarios you might face as a Service Desk Analyst.
✨Tip Number 3
Show off your customer service skills during interviews! Share specific examples of how you've handled tough situations or provided excellent support in the past. This will demonstrate you're the calm and collected person they need on their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with customer service and IT support. We want to see how you've handled incidents and requests in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Mention your familiarity with Windows 10, Microsoft Office 365, and any relevant experience in a law firm.
Show Off Your Communication Skills:As a Service Desk Analyst, communication is key. In your application, demonstrate your ability to keep customers updated and calm under pressure. We love candidates who can convey complex tech issues in simple terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10, Microsoft Office 365, and PC hardware. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Since you'll be the first point of contact for users, highlight your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in previous jobs. This will demonstrate your ability to remain calm under pressure.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM call logging software, make sure to mention it. If not, do a bit of research on common tools used in the industry. Being able to talk about ticket logging and incident management will show you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team. Inquire about the types of incidents you might handle or how the team collaborates. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
