At a Glance
- Tasks: Provide top-notch tech support and resolve issues for staff in a fast-paced environment.
- Company: Join a leading legal and financial service provider in Leeds.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Great chance to kickstart your career in IT with a dynamic team.
- Why this job: Be the go-to tech hero and make a difference in a supportive team.
- Qualifications: Customer service skills and basic IT knowledge, especially Windows 10 and Office 365.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis.
Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
Key Responsibilities:
- Providing a professional and consistent level of Technology support to all staff
- Responding to incoming incidents and requests at first point of contact reported via all mediums
- Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
- Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
- Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
- Keeping customers apprised and updated
- Escalating problems to the senior team members and third-party suppliers where necessary
Attributes/Skills:
- Experience working within a law firm is highly desirable
- Knowledge of Windows 10 and Microsoft Office 365
- Understanding of PC Hardware and operating systems
- Awareness of using Active Directory
- Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst / 1st Line Support Analyst in Leeds employer: Dgh Recruitment
Join a dynamic legal and financial service provider in Leeds, where we prioritise employee growth and development. Our collaborative work culture fosters innovation and teamwork, ensuring that you receive the support needed to excel in your role as an IT Service Desk Analyst. With competitive benefits and a commitment to maintaining a healthy work-life balance, we offer a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst / 1st Line Support Analyst in Leeds
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10 and Microsoft Office 365, as well as your knowledge of PC hardware. This will not only boost your confidence but also impress the hiring team when you chat with them.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, being calm and professional under pressure is key. Role-play common scenarios with a friend to get comfortable handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees in similar roles on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace IT Service Desk Analyst / 1st Line Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10, Microsoft Office 365, and any ITSM call logging software. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Analyst role. Share specific examples of how you've provided excellent customer service and handled incidents in the past.
Showcase Your Soft Skills:As a Service Desk Analyst, you'll need to stay calm under pressure and juggle multiple tasks. In your application, highlight situations where you've demonstrated these skills. We love to see how you handle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech
Brush up on your knowledge of Windows 10, Microsoft Office 365, and PC hardware. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and familiarity with the systems they'll expect you to support.
✨Customer Service is Key
Since you'll be the first point of contact for IT issues, highlight your customer service skills. Prepare examples of how you've handled difficult situations or provided excellent support in previous jobs. This will demonstrate your ability to remain calm under pressure.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM call logging software, make sure to mention it. If not, do a bit of research on common tools used in the industry. Showing that you're proactive about learning can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a high volume of tickets or a frustrated user. Think through your responses ahead of time, focusing on how you'd prioritise tasks and communicate effectively with users.
