At a Glance
- Tasks: Support and troubleshoot IT systems, ensuring smooth operations for a leading law firm.
- Company: Join a reputable law firm with a focus on innovation and technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: 12-month contract with opportunities for career growth and learning.
- Why this job: Be part of exciting projects and enhance your IT skills in a supportive team.
- Qualifications: Experience in IT support, especially with Microsoft 365 and networking technologies.
The predicted salary is between 45000 - 45000 € per year.
A fantastic opportunity has arisen for an Infrastructure & Support Analyst to join a law firm on a 12 Month Fixed Term Contract basis.
Key Responsibilities
- Support and troubleshoot Microsoft 365, Windows 11, Windows Server 2019/2022, Active Directory, Group Policy, Exchange Online, Intune, Entra and Teams.
- Build, configure and support laptops, mobile devices and endpoint hardware via MDM tools.
- Administer and support Cisco Meraki firewalls, switches and Wi-Fi access points.
- Monitor infrastructure environments proactively and assist with infrastructure upgrades and BAU projects through full project lifecycle delivery.
- Support document management, email security and authentication platforms including iManage, Mimecast, Egress and MFA solutions.
- Produce technical documentation and support continuous improvement initiatives across IT systems and services.
- Assist with information security compliance, audits and incident response activities aligned to Cyber Essentials and ISO27001 standards.
- Participate in an out-of-hours on-call rota and provide occasional support across additional office locations.
Key Experience
- Experience in an IT Support or Infrastructure Support role within a legal or professional services environment.
- Strong experience supporting Microsoft 365, Windows Server, Active Directory, Group Policy and endpoint management technologies.
- Experience delivering infrastructure-related projects and supporting hybrid working environments.
- Knowledge of Cisco Meraki networking and firewall technologies.
- Experience supporting iManage or similar document management systems.
- Strong troubleshooting, analytical and problem-solving skills.
- Ability to manage workloads effectively, work independently and collaborate within a team environment.
- Strong communication skills with a service-oriented approach.
Infrastructure & Support Analyst in Leeds employer: Dgh Recruitment
Join a leading law firm in Leeds as an Infrastructure & Support Analyst, where you will be part of a dynamic team dedicated to delivering exceptional IT support in a professional services environment. With a strong focus on employee development, the firm offers continuous training opportunities and a collaborative work culture that values innovation and excellence. Enjoy competitive remuneration, a supportive atmosphere, and the chance to contribute to meaningful projects while enhancing your skills in a thriving legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure & Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in law firms or similar environments. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you're ready to discuss your experience with Microsoft 365, Windows Server, and Cisco Meraki. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled challenges in IT support. This will demonstrate your analytical abilities and service-oriented approach, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Infrastructure & Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with Microsoft 365, Windows Server, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Infrastructure & Support Analyst role. Share specific examples of your troubleshooting skills and how you've supported hybrid working environments.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention your experience with Cisco Meraki, document management systems like iManage, and any other relevant tools. We love seeing candidates who are confident in their abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Project Experience
Prepare to talk about any infrastructure-related projects you've worked on, especially those that involved hybrid working environments. Highlight your role in these projects and how you contributed to their success, as this will demonstrate your ability to manage workloads effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical staff. This will showcase your service-oriented approach and ability to collaborate within a team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting and analytical skills. Think of examples where you've successfully resolved issues or improved processes, and be prepared to walk the interviewer through your thought process.
