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- Tasks: Be the go-to person for IT support, helping with tech issues and queries.
- Company: Join a dynamic law firm in Manchester with a supportive team.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Great chance to learn and grow in a fast-paced setting.
- Why this job: Kickstart your IT career while making a real difference in a professional environment.
- Qualifications: Basic knowledge of Windows 11, Microsoft 365, and IT support processes.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity has arisen for a Junior 1st Line Support Analyst / Junior Service Desk Analyst to join our Manchester based law firm on a permanent basis.
Key Responsibilities:
- Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement.
- Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels.
- Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals.
- Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools.
Attributes/Skills:
- Knowledge of Windows 11 and Microsoft Office 365
- Understanding of PC Hardware and operating systems
- Awareness of using Active Directory
- Experience of logging tickets in ITSM call logging software
Junior IT Support Analyst employer: Dgh Recruitment
Contact Detail:
Dgh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT queries, brush up on common issues related to Windows 11 and Microsoft 365. Being able to demonstrate your knowledge during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you're serious about joining our team!
We think you need these skills to ace Junior IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and Microsoft Office 365. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of PC hardware and operating systems!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Junior IT Support Analyst role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. Whether it was troubleshooting a pesky printer or helping a colleague with Microsoft Teams, we want to know how you approach challenges!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Manchester!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and Microsoft Office 365. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences you've had with hardware or software issues.
✨Practice Your Communication Skills
As a Junior IT Support Analyst, you'll be the first point of contact for users. Practise explaining technical concepts in simple terms. Role-play common scenarios with a friend to build your confidence in handling queries over the phone or face-to-face.
✨Familiarise Yourself with ITSM Tools
Get to know the basics of ITSM call logging software. If you have experience with any specific tools, be prepared to share that. If not, do a bit of research on popular options and be ready to discuss how you would approach logging and prioritising incidents.
✨Show Enthusiasm for Learning
Employers love candidates who are eager to learn. Be sure to express your interest in developing your skills further, especially in areas like Active Directory and troubleshooting techniques. Share examples of how you've taken initiative to learn new things in the past.