At a Glance
- Tasks: Be the go-to person for IT queries and provide top-notch support.
- Company: Join a vibrant law firm in Manchester with a supportive team.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Dynamic work environment with a focus on teamwork and learning.
- Why this job: Kickstart your IT career while helping others solve tech issues.
- Qualifications: Basic knowledge of Windows 11, Microsoft 365, and PC hardware.
The predicted salary is between 22000 - 28000 £ per year.
A fantastic opportunity has arisen for a Junior 1st Line Support Analyst / Junior Service Desk Analyst to join our Manchester based law firm on a permanent basis.
Responsibilities
- Act as a first point of contact for IT related queries, providing support via telephone, email, remote assistance, and face to face engagement.
- Log, prioritise, and progress incidents and service requests in line with agreed processes and service levels.
- Troubleshoot and resolve issues relating to laptops, desktops, mobile devices, printers, and peripherals.
- Provide support for core applications including Microsoft 365, Teams, Outlook, and other business tools.
Attributes/Skills
- Knowledge of Windows 11 and Microsoft Office 365
- Understanding of PC Hardware and operating systems
- Awareness of using Active Directory
- Experience of logging tickets in ITSM call logging software
Junior 1st Line Support Analyst / Junior Service Desk Analyst employer: Dgh Recruitment
Join our dynamic Manchester-based law firm, where we prioritise employee development and foster a collaborative work culture. As a Junior 1st Line Support Analyst, you'll benefit from comprehensive training, mentorship opportunities, and a supportive team environment that encourages growth and innovation. Enjoy a competitive salary, flexible working arrangements, and the chance to make a meaningful impact in a thriving legal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Junior 1st Line Support Analyst / Junior Service Desk Analyst
✨Tip Number 1
Get familiar with the tools and technologies mentioned in the job description. Brush up on your knowledge of Windows 11 and Microsoft 365, as these are key to impressing during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can simulate common IT issues. This will help you feel more confident when discussing your problem-solving abilities.
✨Tip Number 3
Network with professionals in the field. Join online forums or local meetups related to IT support. You never know who might have a lead on a job or can offer valuable advice!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Junior 1st Line Support Analyst / Junior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your knowledge of Windows 11, Microsoft Office 365, and IT support shines through!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Explain why you're excited about the Junior 1st Line Support Analyst role and how you can contribute to our team.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've successfully resolved IT issues in the past. We love seeing problem-solving in action, especially with laptops, desktops, and core applications!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 11 and Microsoft Office 365. Be ready to discuss how you’ve used these tools in the past, as well as any troubleshooting experiences you've had with laptops, desktops, or mobile devices.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues before. Think about a time when you faced a tricky problem and how you approached it. This will demonstrate your ability to troubleshoot effectively.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM call logging software, be sure to mention it. If not, do a bit of research on common tools used in the industry. Showing that you understand the ticketing process can set you apart from other candidates.
✨Practice Your Communication Skills
As a first point of contact for IT queries, clear communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play some common support scenarios to build your confidence.
