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For Companies At a Glance
- Tasks: Manage ITSM solutions and oversee system updates in a dynamic law firm.
- Company: Join a leading law firm in London, known for its innovative approach.
- Benefits: Enjoy a hybrid work model with a competitive salary of £60,000.
- Why this job: Be part of a collaborative team focused on enhancing user experience and automation.
- Qualifications: ITIL certification at Practice Manager level and experience with Ivanti Cherwell or Neurons required.
- Other info: Opportunity to lead user focus sessions and propose system improvements.
The predicted salary is between 48000 - 72000 £ per year.
ITSM Administrator (ITIL) – Permanent – London (hybrid) – £60,000 per annum An exciting new opportunity has become available for an ITSM Administrator (ITIL) to come on board working for a leading law firm in London on permanent basis. Responsible for the management of a hosted ITSM solution Oversight of system updates, management of transitions from development, staging to production environments, and the implementation of stakeholder requirements Co-ordinate the deployment from development, staging and production environments Lead user focus sessions to gather feedback and understand user need Maintain a strong relationship with the solution provider Propose and implement system improvements to enhance functionality and the user experience Identify opportunities for automation to streamline processes Report to the Service Desk Manager and be assisted and guided by the Incident and Problem Management Specialist and Customer Experience Business Partner ITIL certified to Practice Manager level. Experience in administering and developing Ivanti Cherwell or Neurons. Expertise in ITSM platforms and understanding of hosted solutions. Proficiency in ITIL frameworks and their application within ITSM Strong knowledge of ITIL and ITSM principles ITSM Administrator (ITIL) – Permanent – London (hybrid) – £60,000 per annum
ITSM Administrator (ITIL) employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Administrator (ITIL)
✨Tip Number 1
Familiarize yourself with the specific ITSM tools mentioned in the job description, like Ivanti Cherwell or Neurons. Having hands-on experience or even a solid understanding of these platforms can set you apart from other candidates.
✨Tip Number 2
Brush up on your ITIL knowledge, especially at the Practice Manager level. Being able to discuss how you've applied ITIL principles in past roles will demonstrate your expertise and commitment to best practices.
✨Tip Number 3
Prepare to discuss your experience with system updates and transitions between environments. Be ready to share specific examples of how you've managed these processes effectively in previous positions.
✨Tip Number 4
Highlight any experience you have with user focus sessions and gathering feedback. Showing that you can maintain strong relationships with stakeholders and understand user needs will be crucial for this role.
We think you need these skills to ace ITSM Administrator (ITIL)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ITSM Administrator position. Understand the key responsibilities and required skills, especially around ITIL frameworks and ITSM platforms.
Tailor Your CV: Customize your CV to highlight relevant experience in ITSM administration, particularly with Ivanti Cherwell or Neurons. Emphasize your ITIL certification and any specific projects that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job requirements. Discuss your experience with system updates, user focus sessions, and any improvements you've implemented in previous roles.
Highlight Soft Skills: In your application, don't forget to mention soft skills such as communication and relationship management, which are crucial for maintaining strong relationships with solution providers and stakeholders.
How to prepare for a job interview at DGH Recruitment
✨Understand ITIL Frameworks
Make sure you have a solid grasp of ITIL principles and how they apply to ITSM. Be prepared to discuss your experience with ITIL certifications and how you've implemented these frameworks in previous roles.
✨Showcase Your Technical Skills
Highlight your experience with ITSM platforms, especially Ivanti Cherwell or Neurons. Be ready to provide examples of how you've managed system updates and transitions between environments.
✨Demonstrate User-Centric Thinking
Since the role involves leading user focus sessions, be prepared to discuss how you've gathered user feedback in the past and how you've used that information to improve systems or processes.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to identify opportunities for automation and streamline processes. Think of specific instances where you've successfully proposed and implemented system improvements.
