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- Tasks: Join us as an ITIL Process Analyst, managing incidents and optimising IT processes.
- Company: Be part of a prestigious global law firm based in London.
- Benefits: Enjoy a hybrid work model and competitive salary up to £58k.
- Why this job: Make a real impact by improving IT service delivery and mentoring others.
- Qualifications: ITIL Foundation certification required; 2+ years in IT service management preferred.
- Other info: Opportunity for professional growth in a dynamic legal environment.
The predicted salary is between 43200 - 68400 £ per year.
A fantastic opportunity has arisen for an ITIL Process Analyst to join our London based global law firm on a permanent basis.
- Document and maintain all policies and processes related to Incident Management.
- Identify and categorise incidents, determining their impact and urgency.
- Lead IT teams in addressing and resolving incidents, ensuring timely restoration of normal operations.
- Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams.
- Document and maintain all policies and processes related to Problem Management.
- Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends.
- Identify trends in incidents to proactively address potential issues.
- Document and maintain all policies and processes related to Change Enablement.
- Periodically review the risk register to ensure it is fit for purpose.
- When required, deputise in hosting and running Change Advisory Board (CAB) meetings.
- Maintain the change schedule.
- Identify areas for process improvement and optimisation.
- Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency.
- Provide coaching, support and mentorship to staff on ITIL processes and best practice.
Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes. Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines.
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Process Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description, such as Incident Management and Change Enablement. Being able to discuss these processes in detail during your interview will show that you have a solid understanding of what the role entails.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with ITIL frameworks. Engaging with them can provide insights into the role and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed incidents or led teams in resolving issues. Highlighting your practical experience will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends and best practices in ITIL and IT service management. Showing that you are proactive about your professional development can set you apart from other candidates and indicate your commitment to the role.
We think you need these skills to ace ITIL Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and frameworks. Include specific examples of how you've managed incidents, problems, and changes in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ITIL Foundation certification and any additional qualifications, and explain how your skills align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to IT service management. Use metrics where possible to demonstrate your impact, such as improvements in incident resolution times or reductions in repeat incidents.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an ITIL Process Analyst.
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Framework
Make sure you have a solid understanding of the ITIL processes and frameworks. Be prepared to discuss how you've applied these in your previous roles, especially in Incident Management and Problem Management.
✨Demonstrate Your Analytical Skills
As an ITIL Process Analyst, you'll need to identify trends and manage incidents effectively. Be ready to share examples of how you've analysed data to improve processes or resolve issues in past positions.
✨Showcase Your Communication Skills
You'll be managing information flow during incidents and collaborating with various teams. Highlight your experience in keeping stakeholders informed and how you ensure clear communication in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific incident management scenarios. Think through potential challenges and your approach to resolving them, demonstrating your problem-solving skills and ability to prioritise tasks.
