At a Glance
- Tasks: Provide IT support to clients, troubleshoot issues, and assist with training workshops.
- Company: Join a prestigious London law firm with a supportive team environment.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Dynamic role with exposure to cutting-edge technology and a collaborative culture.
- Why this job: Make a real difference by helping users and enhancing their IT experience.
- Qualifications: 3+ years in IT support, excellent communication skills, and knowledge of MS Office.
The predicted salary is between 31500 - 38500 £ per year.
A fantastic opportunity has arisen for an IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis.
Responsibilities and Duties:
- Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service;
- Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York;
- Log all calls using Helpdesk Software (iSupport);
- Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator;
- Must be able to prioritise support requests and keep clients informed of the status of their query;
- Provide direct hands on IT support to users in a Microsoft Windows environment;
- Troubleshoot a wide variety of Hardware and Software issues across the London office;
- Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades and effectively escalating user requests, problem trends and business needs where required;
- Will at times be asked by the London IT Manager to liaise with The Training Department in NY to provide training for new joiners on Microsoft Word, Excel and PowerPoint; Document Management and Telephone Systems;
- Will at times be asked to help plan and run training workshops designed to increase skills in specific areas of IT based on support call trends;
- Help maintain and inventory and look after all stock but particularly that of the loan Hardware, primarily the loan laptops and mobile devices;
- Assist with the installation and maintenance and removal of computer hardware and software.
Knowledge, Skills and Experience:
- Prior experience at a US law firm is preferable;
- At least 3 years' experience providing direct support to customers, preferably in the legal environment;
- At least 3 years' experience in configuring, installing and maintaining PC operating systems and related devices;
- At least 3 years' experience in supporting handheld devices and associated software and devices;
- Prior experience or exposure to Telecoms and Video Conferencing equipment is ideal;
- Take responsibility for personal and team results, demonstrate integrity and ethical behaviour, support and respect for all;
- Excellent communication skills;
- Excellent knowledge of MS Office Systems and Data Management systems. Any other IT qualifications not essential but could be advantageous;
- A+ Hardware and an awareness of/qualifications in the ITIL framework will be considered a good bonus;
- Excellent communication (written/spoken English) skills;
- Strong hardware/PC peripheral trouble-shooting skills;
- Experience of working in a Law firm IT Department is preferred;
- The preferred candidate would have an excellent working knowledge of administering and supporting a Document Management system.
IT User Support Specialist/IT Support Analyst employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT User Support Specialist/IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dgh Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dgh Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dgh Recruitment!
✨Direct Apply to Dgh Recruitment
Let's not forget to apply directly through the Dgh Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT User Support Specialist/IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dgh Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dgh Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dgh Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
