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- Tasks: Lead IT training sessions and support users in various applications.
- Company: Join a prestigious London law firm committed to innovation and excellence.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing tech skills in a dynamic legal environment.
- Qualifications: Must have strong MS Office skills and at least two years of training experience.
- Other info: Ideal for those passionate about technology and teaching in a corporate setting.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT Training Manager/Senior IT Trainer to join our London based law firm on a permanent basis.
Responsibilities and Duties:
- Oversight and delivery of IT Training and post-training support for all users in Windows 11, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint Intranet portal, HighQ, Bundledocs, Definely and other applications or systems used by the firm.
- IT Induction of permanent and temporary new starters to the firm.
- Development, preparation, and administration of internal training courses, including materials to support the delivery requirements above.
- Consider innovative ideas for delivery of IT training offering to simplify training and increase engagement.
- Facilitate business improvement through the investigation of issues or opportunities and the recommendation of possible solutions.
- Manage team workloads, staffing (including absences/recruitment/discipline), development & appraisals.
Knowledge, Skills and Experience:
- Outstanding knowledge and experience of all Microsoft Office applications, but particularly MS Word.
- Ability to confidently deliver training in plain English, demystifying IT.
- Proven ability to improve competence and enthusiasm in user engagement of information technologies.
- Excellent communication skills (written and verbal), expressive and articulate, should also be an effective listener.
- Excellent presentation skills.
- Analytical with great attention to detail.
- Excellent documentation and authoring skills.
- Ability to deliver training to staff at all levels within the organisation, and with varying degrees of technical ability.
- A minimum of two years’ experience in delivering training.
- Experience in a corporate, client-facing training and support role, preferably within the legal sector or other professional services environment.
IT Training Manager employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Training Manager
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Microsoft 365 and NetDocuments. Having hands-on experience or even creating a few training materials on these platforms can really set you apart during the interview.
✨Tip Number 2
Showcase your ability to simplify complex IT concepts. Prepare examples of how you've successfully delivered training to diverse audiences in the past, especially in a corporate or legal environment, as this will demonstrate your capability to engage users effectively.
✨Tip Number 3
Highlight any innovative training methods you've used before. Whether it's through interactive sessions or digital tools, being able to discuss creative approaches to training can impress the hiring team and show your commitment to improving user engagement.
✨Tip Number 4
Prepare to discuss your experience in managing training teams or projects. Being able to articulate how you've handled staffing, development, and appraisals will demonstrate your leadership skills and readiness for the managerial aspects of the role.
We think you need these skills to ace IT Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT training, particularly with Microsoft Office applications and other software mentioned in the job description. Use specific examples to demonstrate your skills in delivering training and improving user engagement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss your approach to IT training and how you can simplify complex concepts for users. Mention any innovative training methods you've used in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to convey information clearly. Use concise language and structure your documents well to demonstrate your written communication skills.
Highlight Relevant Experience: Emphasise your experience in corporate training environments, especially within the legal sector or professional services. Include details about your previous roles, focusing on your responsibilities related to training delivery and user support.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles in detail. Highlight specific examples where you successfully delivered IT training, particularly focusing on Microsoft Office applications and any corporate environments you've worked in.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining complex IT concepts in simple terms. You might even want to prepare a mini-training session on a common software tool to showcase your ability to demystify IT.
✨Engagement Strategies
Think of innovative ideas to engage users during training sessions. Be ready to share your thoughts on how to make IT training more interactive and enjoyable, as this aligns with the firm's goal of increasing user engagement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle various training challenges or improve training delivery based on user feedback, demonstrating your analytical skills and attention to detail.
