At a Glance
- Tasks: Provide top-notch tech support and troubleshoot user issues remotely.
- Company: Join a prestigious global law firm with a focus on innovation.
- Benefits: Enjoy a permanent role with competitive pay and remote work flexibility.
- Other info: Great opportunity for career growth in a dynamic legal environment.
- Why this job: Make a difference by helping users and enhancing their tech experience.
- Qualifications: Experience in tech support and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis.
Key Responsibilities:
- Provide desktop, notebook, and remote user support for firm-approved software and hardware
- Respond to user issues via walk-ups, phone, email, and ServiceNow tickets
- Set up and configure workstations, printers, and peripheral devices
- Perform routine hardware maintenance and troubleshooting
- Support technology setups in meeting rooms, including video conferencing and presentations
- Assist with software installations, upgrades, and user training
- Collaborate with local tech teams on installations, rollouts, and small projects
Key Experience & Skills:
- Proven experience in technology/user support roles
- Strong knowledge of Windows OS, Microsoft 365 (Word, Excel, PowerPoint, Outlook)
- Familiarity with legal tech tools like iManage 10, Litera ChangePro, Intapp Time (DTE), and VPN/Remote Desktop
- Solid troubleshooting and analytical skills
- Excellent customer service and communication abilities
- Bachelor's degree in Computer Science/Information Systems (preferred)
- Experience in a professional services or law firm environment is desirable
IT Support Technician (Fully Remote) (Permanent) employer: DGH Recruitment
Join our prestigious global law firm as an IT Support Technician, where you will thrive in a dynamic and supportive work culture that values collaboration and innovation. Enjoy the benefits of professional development opportunities, a commitment to employee well-being, and the chance to work with cutting-edge technology in a fully remote role, allowing for a healthy work-life balance. Our firm is dedicated to fostering growth and providing a rewarding environment for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (Fully Remote) (Permanent)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DGH Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DGH Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DGH Recruitment!
✨Direct Apply to DGH Recruitment
Let's not forget to apply directly through the DGH Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician (Fully Remote) (Permanent)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DGH Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DGH Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DGH Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
