IT Support/Desktop Support Analyst

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Senior Legal IT Recruitment Consultant (Delivering high calibre IT talent to leading law firms on permanent and interim bases)…

IT Support/Desktop Support Analyst – London/Hybrid – 12 Month Fixed Term Contract

A fantastic opportunity has arisen for an IT Support/Desktop Support Analyst to join our London based global law firm on a 12 Month Fixed Term Contract basis.

Key Responsibilities

• Provide 1st and 2nd line IT support to staff, ensuring timely and professional resolution of technical issues.
• Support and maintain Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Troubleshoot iManage and legal applications such as IntApp and Aderant.
• Manage Active Directory accounts and permissions.
• Handle hardware support, remote access, printing, and mobile device setup.
• Maintain accurate ticket documentation via Zendesk and update IT asset records.
• Assist with user onboarding/offboarding and meeting room technology (Eptura/Condeco).
• Ensure compliance with endpoint protection tools (CrowdStrike, Darktrace).
• Escalate unresolved issues to senior IT staff or third-party vendors.
• Contribute to IT projects, upgrades, and system rollouts.

Key Experience & Skills

• Prior experience in a professional services or law firm setting is advantageous.
• Proficiency in Microsoft Office and Office 365 is essential.
• Experience with iManage DMS and Exchange Online preferred.
• Familiarity with Mimecast or similar secure email tools.
• Strong communication and interpersonal skills across all levels.
• Detail-oriented, with solid troubleshooting and problem-solving abilities.
• Proactive, team-oriented and adaptable in a busy support environment.

Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industries

Law Practice and Legal Services