At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshooting issues and ensuring smooth operations.
- Company: Join a dynamic financial firm in London, known for its innovative approach.
- Benefits: Enjoy a full-time role with potential for growth and valuable experience in the financial sector.
- Other info: This role is Inside IR35, ideal for those looking to gain experience in a fast-paced environment.
- Why this job: Be part of a supportive team, enhancing your tech skills while making a real impact.
- Qualifications: Experience in IT support, familiarity with Windows OS, and basic networking knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
Legal IT Specialist Recruitment Consultant at DGH Recruitment
**** Please note this role is Inside IR35 ****
A fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst to join our London based financial firm on an initial 3 month contract basis Inside IR35.
Summary:
The client is seeking someone that is responsible for delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction.
Key Responsibilities:
- Provide 1st and 2nd line onsite support in line with the agreed company SLA structure.
- Efficiently respond to queries through our ticketing system or over the phone.
- Proactively identify potential issues, isolate them, and implement solutions before they occur.
Attributes/Skills:
- Experience working within the financial sector.
- Familiarity with Windows 10 and Windows 11 operating systems.
- Understanding of TCP/IP, DNS, DHCP, VPN, Zscaler and basic network troubleshooting.
- Basic knowledge of Azure/Azure AD services and identity and access management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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IT Support Analyst employer: Dgh Recruitment
As a Cyber Security Analyst at our leading professional services firm in Newcastle, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including ongoing training and development opportunities to enhance your skills in a rapidly evolving field. Join us to be part of a team that values security governance and promotes a shared commitment to safeguarding our clients' information.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and network protocols like TCP/IP and DNS. Being able to discuss these confidently during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in the financial sector, as this is a key requirement for the role. Be ready to share examples of how you've successfully handled IT support in similar environments.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of specific instances where you've diagnosed and resolved technical issues. This will help you stand out as someone who can proactively manage challenges.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in finance. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your familiarity with Windows 10 and 11, as well as any experience in the financial sector.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills in troubleshooting and customer service align with the company's needs.
Showcase Technical Skills:In your application, clearly outline your technical skills related to TCP/IP, DNS, DHCP, and any experience with Azure/Azure AD services. This will demonstrate your capability to handle the technical aspects of the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Dgh Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10 and 11, as well as your understanding of TCP/IP, DNS, and DHCP. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and diagnosing issues, be ready to walk through your thought process when faced with a technical problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with the Company
Research the financial firm you’re interviewing with. Understanding their operations and any recent news can help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios. Think about common IT support challenges and how you would approach them, especially in a high-pressure environment like finance.
