At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshooting issues and ensuring smooth operations.
- Company: Join a dynamic financial firm in London, known for its innovative approach.
- Benefits: Enjoy a full-time role with potential for growth and valuable experience in the financial sector.
- Other info: This role is Inside IR35, ideal for those looking to gain experience in a fast-paced environment.
- Why this job: Be part of a supportive team, enhancing your tech skills while making a real impact.
- Qualifications: Experience in IT support, familiarity with Windows OS, and basic networking knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
Legal IT Specialist Recruitment Consultant at DGH Recruitment
**** Please note this role is Inside IR35 ****
A fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst to join our London based financial firm on an initial 3 month contract basis Inside IR35.
Summary:
The client is seeking someone that is responsible for delivering comprehensive 1st and 2nd line service desk support for incoming queries and issues related to computer systems, software applications, and hardware. This role involves troubleshooting, diagnosing, and resolving technical issues to maintain smooth operations and high customer satisfaction.
Key Responsibilities:
- Provide 1st and 2nd line onsite support in line with the agreed company SLA structure.
- Efficiently respond to queries through our ticketing system or over the phone.
- Proactively identify potential issues, isolate them, and implement solutions before they occur.
Attributes/Skills:
- Experience working within the financial sector.
- Familiarity with Windows 10 and Windows 11 operating systems.
- Understanding of TCP/IP, DNS, DHCP, VPN, Zscaler and basic network troubleshooting.
- Basic knowledge of Azure/Azure AD services and identity and access management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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IT Support Analyst employer: Dgh Recruitment
As a Cyber Security Analyst at our leading professional services firm in Newcastle, you will thrive in a dynamic work culture that prioritises innovation and collaboration. We offer competitive benefits, including ongoing training and development opportunities to enhance your skills in a rapidly evolving field. Join us to be part of a team that values security governance and promotes a shared commitment to safeguarding our clients' information.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dgh Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dgh Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dgh Recruitment!
✨Direct Apply to Dgh Recruitment
Let's not forget to apply directly through the Dgh Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dgh Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dgh Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dgh Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
