At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a dynamic legal environment.
- Company: Join a prestigious global law firm with a focus on innovation.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative team culture with excellent career advancement potential.
- Why this job: Make a real impact by enhancing IT services in a leading legal firm.
- Qualifications: IT Service Management experience and ITIL certification required.
The predicted salary is between 80000 - 90000 £ per year.
A fantastic opportunity has arisen for an IT Service Manager to join a London based global law firm on a permanent basis.
Key Responsibilities
- Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy
- Lead continual service improvement initiatives and represent ITSM in strategic forums
- Drive and oversee Incident, Problem, and Major Incident Management processes
- Coordinate and lead Major Incident resolution, reviews, and risk mitigation
- Manage the Change Management process, including CAB participation and policy reviews
- Oversee Capacity & Event Management including patching compliance and monitoring
- Deliver service reporting and governance, including KPI reviews and COO performance updates
- Engage stakeholders to drive service improvement and vendor accountability
- Line manage a small ITSM team, fostering growth and collaboration
- Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements
- Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes
Key Experience Required
- Strong background in IT Service Management with deep understanding of ITSM tools and frameworks
- ITIL qualified (v3 or v4) with practical application of core service management disciplines
- Experience in leading Incident, Problem, and Change Management processes
- Hands-on ServiceNow platform experience including ITSM module administration
- Proven ability to manage vendor relationships and ensure accountability
- Skilled in creating service documentation and delivering training to stakeholders
- Experience in legal or professional services (desirable)
- Strong organisational, leadership, and stakeholder management skills
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Legal Services and Law Practice
Location: London, England, United Kingdom
Salary: £80,000.00-£90,000.00
IT Service Manager employer: Dgh Recruitment
Join a prestigious global law firm in London as an IT Service Manager, where you will be part of a dynamic and collaborative work culture that prioritises employee growth and development. With a strong focus on continual service improvement and innovative IT solutions, this role offers competitive remuneration and the opportunity to lead a dedicated team while engaging with key stakeholders to drive impactful change. Experience a supportive environment that values your contributions and fosters professional advancement in the legal services sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a personal website or an online portfolio that highlights your IT Service Management experience, especially with tools like ServiceNow. This gives potential employers a quick glimpse of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common ITSM scenarios. Think about how you've handled incidents or led service improvements in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with ITSM tools, frameworks, and any relevant qualifications like ITIL. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background in IT service management can benefit us. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead initiatives and improve services. Numbers and outcomes speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dgh Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially around ITIL frameworks. Be ready to discuss how you've applied these principles in real-world scenarios, particularly in incident and change management.
✨Showcase Your ServiceNow Skills
Since the role involves managing the ServiceNow platform, be prepared to talk about your hands-on experience with it. Highlight any upgrades or enhancements you've implemented and how they improved service delivery.
✨Demonstrate Leadership and Team Management
As you'll be line managing a small ITSM team, share examples of how you've fostered growth and collaboration in previous roles. Discuss your approach to mentoring and developing team members.
✨Engage Stakeholders Effectively
Talk about your experience in engaging stakeholders for service improvement. Prepare to give examples of how you've managed vendor relationships and ensured accountability, as this is crucial for the role.
