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For Companies At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement initiatives.
- Company: Join a prestigious global law firm with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and professional growth opportunities.
- Why this job: Make a real impact in IT service management within a dynamic legal environment.
- Qualifications: Strong ITSM background, ITIL qualified, and hands-on ServiceNow experience.
- Other info: Opportunity to lead a small team and enhance your leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
A fantastic opportunity has arisen for an IT Service Manager to join our London based global law firm on a permanent basis.
Key Responsibilities
- Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy.
- Lead continual service improvement initiatives and represent ITSM in strategic forums.
- Drive and oversee Incident, Problem, and Major Incident Management processes.
- Coordinate and lead Major Incident resolution, reviews, and risk mitigation.
- Manage the Change Management process, including CAB participation and policy reviews.
- Oversee Capacity & Event Management including patching compliance and monitoring.
- Deliver service reporting and governance, including KPI reviews and COO performance updates.
- Engage stakeholders to drive service improvement and vendor accountability.
- Line manage a small ITSM team, fostering growth and collaboration.
- Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements.
- Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes.
Key Experience Required
- Strong background in IT Service Management with deep understanding of ITSM tools and frameworks.
- ITIL qualified (v3 or v4) with practical application of core service management disciplines.
- Experience in leading Incident, Problem, and Change Management processes.
- Hands-on ServiceNow platform experience including ITSM module administration.
- Proven ability to manage vendor relationships and ensure accountability.
- Skilled in creating service documentation and delivering training to stakeholders.
- Experience in legal or professional services (desirable).
- Strong organisational, leadership, and stakeholder management skills.
IT Service Manager employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field, especially those who work in legal or professional services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with ServiceNow and ITIL frameworks. Real-life examples will make you stand out!
✨Tip Number 3
Prepare for the unexpected! Major incident management can be tricky, so think of scenarios where you've successfully led a resolution. Being able to articulate your problem-solving skills will impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with ITSM tools, frameworks, and any relevant qualifications like ITIL. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing incidents, problems, and changes, and show us your passion for service improvement.
Showcase Your Leadership Skills: As an IT Service Manager, you'll be leading a small team. Make sure to highlight your leadership experience in your application. Share examples of how you've fostered growth and collaboration in previous roles – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at DGH Recruitment
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially around ITIL frameworks. Be ready to discuss how you've applied these principles in real-world scenarios, as this will show your practical understanding and readiness for the role.
✨Showcase Your ServiceNow Skills
Since hands-on experience with ServiceNow is crucial, prepare to talk about specific projects where you've managed or enhanced the platform. Highlight any upgrades or improvements you've implemented, as this will demonstrate your capability to own and administer the system effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in the hot seat regarding Incident, Problem, and Change Management processes. Think of examples from your past experiences where you successfully resolved major incidents or improved service delivery, and be ready to explain your thought process.
✨Engage with Stakeholder Management
Since stakeholder engagement is key, come prepared with examples of how you've built relationships and driven service improvements in previous roles. Discuss how you’ve managed vendor accountability and fostered collaboration within teams to showcase your leadership skills.
