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- Tasks: Manage IT incidents and ensure timely service restoration while collaborating with various teams.
- Company: Join a prestigious global law firm based in London, known for its innovative approach.
- Benefits: Enjoy a hybrid work model and a competitive salary of £63,000 per annum.
- Why this job: Be part of a dynamic team that values collaboration and problem-solving in a fast-paced environment.
- Qualifications: ITIL/ITSM certification is desired; experience in service management is a plus.
- Other info: This is a permanent position with opportunities for professional growth.
The predicted salary is between 37800 - 46200 £ per year.
IT Service Management Analyst – Permanent – London (Hybrid) – £63,000 per annum I have an exciting new opportunity that has become available for a IT Service Management Analyst to work for our London based global law firm on a permanent basis. Working with IT and the business to manage the activities of prioritised incidents, identifying and managing timely service restoration. Ensuring problem tickets are efficiently managed to identify root cause and tracking of preventative actions Drafting and sending IT incident management and operational readiness communications sent by Service Management Team Chairing of the Daily Operations Review stand ups and ensuring all follow up items are completed Working closely with Global Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers Designing support models to map to the expected service levels Chairing regular Global Service reviews with the Global Service Owners and producing necessary reporting attributed to the reviews Service Management, including Incident, Problem, Request Fulfilment, Change Management and Service Levels. Experience chairing Change Advisory Board meetings ITIL / ITSM Certification (desired) IT Service Management Analyst – Permanent – London (Hybrid) – £63,000 per annum
IT Service Management Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Familiarize yourself with ITIL and ITSM frameworks, as they are crucial for the role. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to effective service management.
✨Tip Number 2
Highlight any experience you have with incident management and problem resolution. Be prepared to discuss specific examples where you've successfully managed incidents or improved service levels in previous roles.
✨Tip Number 3
Showcase your communication skills, especially in drafting reports and chairing meetings. Being able to effectively communicate with various stakeholders is key in this position, so think of examples that illustrate your ability to convey complex information clearly.
✨Tip Number 4
Research the global law firm and understand their business model. Tailoring your knowledge about their operations and how IT service management can enhance their efficiency will set you apart from other candidates.
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Service Management Analyst position. Understand the key responsibilities and required skills, such as incident management, problem resolution, and experience with ITIL/ITSM.
Tailor Your CV: Customize your CV to highlight relevant experience in IT service management, particularly any roles where you managed incidents or chaired meetings. Use specific examples that demonstrate your ability to restore services and manage problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the requirements of the role. Mention your experience with service management processes and your familiarity with ITIL/ITSM principles. Show enthusiasm for the opportunity to work in a global law firm.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at DGH Recruitment
✨Understand ITIL and ITSM Principles
Make sure you have a solid grasp of ITIL and ITSM concepts, as these will be central to your role. Be prepared to discuss how you've applied these principles in past experiences.
✨Showcase Your Incident Management Skills
Prepare examples of how you've managed incidents in previous roles. Highlight your ability to prioritize incidents and ensure timely service restoration, as this is crucial for the position.
✨Demonstrate Communication Skills
Since you'll be drafting communications and chairing meetings, practice articulating your thoughts clearly. Be ready to explain how you would communicate incident management updates to various stakeholders.
✨Familiarize Yourself with Service Level Agreements
Understand the importance of service levels and how they impact business operations. Be prepared to discuss how you've designed support models that align with expected service levels in your previous roles.
