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- Tasks: Lead the IT service lifecycle and ensure services meet business needs.
- Company: Join a dynamic Birmingham-based company focused on innovation.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Make a real impact by managing IT services that drive business success.
- Qualifications: ITIL certification preferred and experience in IT service management.
- Other info: Opportunity to work with cutting-edge ITSM tools and processes.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis.
Responsibilities and Duties:
- Lead the Service Lifecycle process to ensure that new and existing services meet business needs.
- Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities.
- Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and deliver value and that all services contain up-to-date and accurate information.
- Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption.
- Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders.
- Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.
- Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.
Knowledge, Skills and Experience:
- Certified ITIL Foundation v4 (preferred).
- Advanced ITIL certifications (preferred).
- Experience in a leadership or managerial role overseeing ITIL processes such as service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.
- Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement.
- Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
- Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
- Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
- Strong ability to communicate and set expectations with stakeholders and third parties.
IT Service Lifecycle Manager/IT Service Manager employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lifecycle Manager/IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with ITIL processes, service design, and change management. Use real examples to demonstrate how you’ve added value in previous roles. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to service lifecycle management. Think about how you can relate your past experiences to the responsibilities listed in the job description. Practice makes perfect, so consider doing mock interviews with friends or mentors.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s land that job together!
We think you need these skills to ace IT Service Lifecycle Manager/IT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with ITIL processes and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Lifecycle Manager role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Leadership Skills: Since this role involves overseeing ITIL processes, make sure to highlight your leadership experience. We love to see how you've successfully managed teams or projects in the past, especially in Change Management and Release Management.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the latest practices and frameworks. Be ready to discuss how you've applied ITIL principles in your previous roles, particularly in service design and change management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in managing IT service processes. Think about times when you led a team through a challenging project or facilitated a successful Change Advisory Board meeting.
✨Understand the Business Needs
Familiarise yourself with the company's strategic objectives and be prepared to discuss how you can align IT services with these goals. This shows that you’re not just focused on IT but also understand the bigger picture.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves coordinating with various stakeholders, demonstrate your ability to communicate complex ideas simply and effectively during the interview.
