IT Service Lifecycle Manager/IT Service Manager

IT Service Lifecycle Manager/IT Service Manager A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis. Responsibilities and Duties: Lead the Service Lifecycle process to ensure that new and existing services meet business needs Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities. Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and deliver value and that all services contain up-to-date and accurate information. Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption. Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders. Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively. Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes. Knowledge, Skills and Experience: Certified ITIL Foundation v4 (preferred) Advanced ITIL certifications (preferred) Experience in a leadership or managerial role overseeing ITIL processes such as service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management. Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review. Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager/IT Service Manager