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- Tasks: Lead the IT service lifecycle, ensuring services meet business needs and are scalable.
- Company: Join a dynamic Birmingham-based company focused on innovative IT solutions.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Be part of a collaborative team that values your input and drives impactful change.
- Qualifications: ITIL Foundation v4 certification preferred; leadership experience in IT service management required.
- Other info: Experience with ITSM tools like ServiceNow is a plus.
The predicted salary is between 48000 - 72000 £ per year.
A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis.
Responsibilities and Duties:
- Lead the Service Lifecycle process to ensure that new and existing services meet business needs and are scalable and sustainable.
- Collaborate with stakeholders to gather service requirements and design services that are aligned with business objectives and IT capabilities.
- Oversee the service portfolio, ensuring that all services are aligned with the organisation’s strategic objectives and deliver value and that all services contain up-to-date and accurate information.
- Lead the Release Management process, ensuring that software and service releases are planned, tested, and deployed with minimal disruption.
- Coordinate across teams to ensure that releases are executed according to schedule, with thorough testing, validation, and communication to all stakeholders.
- Manage the Change Management process, ensuring that all changes to services, systems, and infrastructure are controlled, executed, and closed effectively.
- Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.
Knowledge, Skills and Experience:
- Certified ITIL Foundation v4 (preferred).
- Experience in a leadership or managerial role overseeing ITIL processes such as Service Design, Service Portfolio Management, Service Transition, Release Management, and Change Management.
- Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement.
- Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
- Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements.
- Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
- Strong ability to communicate and set expectations with stakeholders and third parties.
IT Service Lifecycle Manager employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Lifecycle Manager
✨Tip Number 1
Familiarise yourself with ITIL processes, especially those related to Service Design and Change Management. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the IT service management field. Attend industry events or join online forums where you can connect with others who have experience in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your experience with ITSM tools like ServiceNow or BMC Remedy. If you have hands-on experience, be prepared to discuss specific projects where you successfully managed service lifecycles using these platforms.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving skills in managing service releases and changes. Think of examples from your past experiences where you effectively handled challenges in these areas.
We think you need these skills to ace IT Service Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management, particularly focusing on your leadership roles and familiarity with ITIL processes. Use specific examples that demonstrate your expertise in managing service lifecycles and change management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your skills and experiences align with the responsibilities mentioned in the job description, such as leading the Service Lifecycle process and collaborating with stakeholders.
Showcase Relevant Certifications: If you have certifications like ITIL Foundation v4, make sure to mention them prominently in your application. This will demonstrate your commitment to the field and your understanding of industry standards.
Highlight Communication Skills: Since the role requires strong communication with stakeholders, provide examples in your application that showcase your ability to set expectations and manage relationships effectively. This could include experiences from previous roles where you successfully coordinated across teams.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL processes, especially in Service Design, Service Portfolio Management, and Change Management. Be prepared to discuss how you've applied these principles in previous roles.
✨Demonstrate Leadership Experience
Since the role requires leadership skills, share specific examples of how you've led teams or projects. Discuss challenges you faced and how you motivated your team to achieve goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about past experiences where you managed service releases or changes, and be ready to explain your approach and outcomes.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or BMC Remedy, be sure to mention it. If not, do some research on these platforms and be ready to discuss how you would leverage them in managing service lifecycles.
