We are seeking an IT Service Desk Team Lead to join a London-based law firm on a permanent basis. The role focuses on leading a small team, ensuring efficient IT support, and acting as a key escalation point for colleagues across the firm.
Key responsibilities include coaching five Service Desk Analysts, monitoring queues and SLAs, and driving service improvements in a fast-paced legal environment. Strong people skills and ITIL-aligned service management knowledge are essential.
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IT Service Desk Lead — Legal IT, Team Coaching & SLAs employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
