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For Companies At a Glance
- Tasks: Provide top-notch support by answering calls and resolving tickets for users.
- Company: Join a dynamic London-based client on a 12-month contract.
- Benefits: Gain valuable experience in IT support with a collaborative team.
- Why this job: Kickstart your career in IT while helping others solve tech issues.
- Qualifications: Good troubleshooting skills and experience with Microsoft products required.
- Other info: Opportunity to enhance your knowledge and grow within the Global Service Desk team.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis.
Responsibilities
- Provide high quality support by answering calls and tickets directed to the Global Service Desk.
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails.
- Respond to and resolve requests within the specified time frame as logged in the ticketing system.
- Work with co-workers to increase knowledge across the Global Service Desk team.
Qualifications / Attributes
- Good troubleshooting and analytical skills.
- Experience supporting Microsoft products such as MacIOS and Jamf.
- Experience with supporting laptops/MFD and video conferencing equipment.
- Experience of logging tickets in ITSM call logging software.
IT Service Desk Analyst / 1st Line Support Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst / 1st Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you have to resolve common IT issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your communication skills! When you're on calls or responding to emails, make sure to keep users updated on their ticket status. This is key in demonstrating your customer service abilities, which are crucial for a Service Desk role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Service Desk Analyst / 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting and analytical skills, especially with Microsoft products. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Analyst position and how your background makes you a great fit. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since you'll be keeping users informed throughout their ticket's lifecycle, highlight any experience you have in customer service or communication. We appreciate candidates who can convey technical information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech
Brush up on your troubleshooting skills, especially with Microsoft products and MacOS. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and confidence.
✨Familiarise Yourself with ITSM Tools
Since you'll be logging tickets in ITSM software, it’s a good idea to get acquainted with common tools used in the industry. If you’ve used any before, be prepared to share your experiences and how you navigated challenges.
✨Communication is Key
As an IT Service Desk Analyst, keeping users informed is crucial. Think of examples where you effectively communicated updates to users during a support process. This will highlight your customer service skills.
✨Teamwork Makes the Dream Work
Collaboration is important in this role. Prepare to discuss how you've worked with colleagues to solve problems or share knowledge. This shows that you’re a team player who values collective success.
