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For Companies At a Glance
- Tasks: Provide top-notch IT support by answering calls and resolving tickets.
- Company: Leading recruitment agency with a focus on global support.
- Benefits: 12-month contract, gain valuable experience, and enhance your IT skills.
- Why this job: Kickstart your IT career while making a real difference in user support.
- Qualifications: Strong troubleshooting skills and experience with Microsoft products required.
- Other info: Exciting opportunity for growth in a dynamic IT environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is seeking an IT Service Desk Analyst to provide high-quality support in London on a 12-month Fixed Term Contract. The role involves answering calls, resolving tickets, and ensuring effective communication with users.
Candidates should have strong troubleshooting skills and experience with Microsoft products, including MacIOS and Jamf. A background in ticket logging within ITSM software is also essential.
This position offers an exciting opportunity to enhance your IT support skills.
IT Service Desk Analyst (1st Line) – Global Support Desk employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst (1st Line) – Global Support Desk
✨Tip Number 1
Make sure you brush up on your troubleshooting skills before the interview. We all know that being able to solve problems on the spot is key for an IT Service Desk Analyst, so practice some common scenarios you might face.
✨Tip Number 2
Familiarise yourself with the ITSM software you'll be using. If you’ve got experience with ticket logging, great! But if not, take some time to learn the basics of popular tools. It’ll show you’re proactive and ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of communication. As a first line support analyst, you’ll need to explain technical issues in simple terms. Practise how you’d communicate solutions to non-technical users – it could make all the difference!
✨Tip Number 4
Finally, apply through our website! We want to see your application and help you land that role. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace IT Service Desk Analyst (1st Line) – Global Support Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and experience with Microsoft products. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Analyst position and how your skills can contribute to our global support desk. Keep it friendly and professional!
Showcase Your ITSM Experience: Since ticket logging within ITSM software is essential, make sure to mention any relevant experience you have. We love seeing candidates who understand the importance of effective ticket management!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DGH Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Microsoft products and MacOS. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your potential employer that you’re not just familiar with the software but can also handle real-world problems.
✨Familiarise Yourself with ITSM Software
Since ticket logging is essential for this role, take some time to review the ITSM software you’ve used before. If you can, find out which system the company uses and get a basic understanding of it. Being able to talk about your experience with ticketing systems will give you an edge.
✨Practice Effective Communication
As the role involves ensuring effective communication with users, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would handle a call or ticket, so think about how you can convey information clearly and concisely.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, support processes, and what success looks like in this role. This shows your interest in the position and helps you gauge if the company is the right fit for you.
