Role Overview
Reporting to the Program Technical Lead, the role will be responsible for providing subject matter expertise throughout the discovery, design, implementation, and deployment phases of the program. This role requires collaboration with cross-functional teams to conduct current state analysis, design appropriate solutions, and support the seamless transition to the new environment. Additionally, you will be expected to deliver comprehensive documentation and provide knowledge transfer sessions to empower the internal IT team.
Key Responsibilities
- Deployment Support: Assist in the execution of the deployment plan, ensuring smooth transitions and minimal disruptions to end users. Providing remote support for deployment engineers in our clients offices.
- Documentation: Create and maintain technical documentation outlining configurations, processes, where required.
- Knowledge Transfer: Conduct knowledge transfer sessions to equip the internal IT team with the skills and knowledge required to manage and support the new environment effectively.
- Current State Analysis: Contribute to the discovery workshops for the existing environments to inform the design process.
- Design Support: Provide subject matter expertise to design teams to develop optimal solutions for Windows 11 migration, Intune implementation, Autopilot adoption, mobile device migration, and Windows Hello for Business deployment.
Required Experience
- Extensive experience with Windows 11 deployment, configuration, and troubleshooting.
- Experience with SCCM/MECM and Group Policy.
- In-depth knowledge of Microsoft Intune, including policy configuration, application deployment, and device management.
- Familiarity with modern management principles and best practices, including cloud-based device management and zero-touch provisioning.
- Experience in repackaging applications for deployment via Intune.
- Hands‑on experience with Microsoft Autopilot for device provisioning.
- Previous involvement in migrating mobile devices from legacy MDM solutions to Intune.
- Strong PowerShell scripting skills.
- Familiarity with PowerShellADT.
- Understanding of Windows Hello for Business deployment and configuration.
- Ability to conduct thorough analysis of existing systems and workflows to inform migration strategies.
- Strong communication skills and the ability to collaborate effectively with cross‑functional teams.
- Proficiency in creating comprehensive documentation and conducting knowledge transfer sessions.
- Previous law firm experience is desirable.
