At a Glance
- Tasks: Maintain and enhance IT applications while ensuring system performance and security.
- Company: Join a prestigious London law firm with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact in a dynamic legal setting with cutting-edge technology.
- Qualifications: Bachelor’s degree in IT or related field and 3+ years of experience required.
The predicted salary is between 45000 - 55000 £ per year.
A fantastic opportunity has arisen for IT Applications Operations Analyst to join our London based law firm on a permanent basis.
Responsibilities and Duties
- Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures.
- Manage user access controls, including provisioning, de-provisioning, and access reviews.
- Monitor system health and performance; initiate health checks and proactively remediate issues.
- Respond to and resolve incidents and service requests in line with SLAs.
- Provide break/fix troubleshooting and root cause analysis across supported systems.
- Execute system configuration changes and support business application integrations.
- Remediate application vulnerabilities in collaboration with Information Security.
- Participate in security audits and access reviews.
- Ensure compliance with firmwide data protection and change management policies.
- Conduct retrospectives and post-incident reviews to identify process and system improvements.
- Maintain and improve environment documentation, runbooks, and support knowledge base articles.
Knowledge, Skills and Experience
- Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
- 3+ years of experience in enterprise application support or IT operations.
- Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools.
- Understanding of access management, patch management, and vulnerability remediation processes.
- Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management).
- Strong troubleshooting, analytical, and communication skills.
- Ability to work collaboratively in a team environment.
- Experience with documentation and support knowledge base tools.
- Experience in legal, finance, or professional services environments.
- Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python).
- ITIL Foundation or other relevant certifications.
IT Applications Operations Analyst employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
