At a Glance
- Tasks: Support and enhance Microsoft 365 applications while resolving technical issues.
- Company: Dynamic tech firm in Birmingham with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great chance to earn Microsoft certifications and advance your career.
- Why this job: Join a team that drives continuous improvement in cutting-edge applications.
- Qualifications: Experience with Microsoft 365 and troubleshooting enterprise applications.
The predicted salary is between 40000 - 50000 £ per year.
Hybrid working: 3 days per week required in the office in Birmingham. This is a hands-on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft-based application stack.
Responsibilities:
- Provide 3rd line technical support across Applications, resolving incidents, requests, and tasks through the firm’s service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and lifecycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.
Required Skills / Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (SharePoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).
Desirable Skills / Experience:
- Experience supporting legal or professional services applications.
- Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio.
- Understanding of PowerShell scripting.
IT Applications Engineer (M365) employer: Dgh Recruitment
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture in Birmingham. As an IT Applications Engineer, you'll benefit from hybrid working arrangements, professional development opportunities, and a supportive environment that encourages continuous learning and growth. With a focus on employee well-being and a commitment to excellence, this role provides a meaningful opportunity to contribute to the success of a leading organisation while advancing your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Engineer (M365)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Applications Engineer role.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects that showcase your expertise with Microsoft 365 and troubleshooting. This hands-on experience can really make you stand out.
✨Tip Number 3
Prepare for those interviews by practising common technical questions related to SaaS applications and Microsoft tools. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Applications Engineer (M365)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant applications. We want to see how your skills match up with the job description, so don’t be shy about showcasing your hands-on troubleshooting and SaaS support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm for Microsoft technologies and problem-solving skills.
Show Off Your Certifications:If you’ve got any Microsoft certifications, make sure they’re front and centre in your application. If you’re working towards them, mention that too! We appreciate candidates who are keen on continuous learning and development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft 365 stack, especially SharePoint Online, OneDrive, Teams, and Exchange Online. Be ready to discuss your hands-on experience with troubleshooting multi-tier applications and how you've resolved complex incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've performed root cause analysis for recurring issues. Think about specific incidents where you implemented permanent solutions and how that improved the application performance or user experience.
✨Get Familiar with SaaS and Vendor-Hosted Applications
Since this role involves configuring and administering vendor-hosted SaaS applications, be ready to talk about your experience in this area. Highlight any specific applications you've worked with and how you ensured their operational readiness during onboarding.
✨Certifications Matter!
If you hold any relevant Microsoft certifications, make sure to mention them. If not, express your willingness to work towards them, like the AZ-900 or PL-900. This shows your commitment to continuous improvement and staying updated in the field.
