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- Tasks: Provide 1st line support for Power Platform in a dynamic team environment.
- Company: Join a global leader in the legal sector, known for innovation and growth.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for career progression.
- Why this job: Perfect for tech enthusiasts eager to advance their skills in a supportive culture.
- Qualifications: Previous IT support experience and familiarity with Power Platform are essential.
- Other info: This is an internship role with potential for future full-time opportunities.
This range is provided by DGH Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from DGH Recruitment
Power Platform Support Analyst – Newcastle – Hybrid working two to three days a week in office
My global client within the legal sector is seeking an experienced Support Analyst with commercial experience with Power Platform. This role will support a new team made up of Developers, Analysts, Solution Architects, and Product Owners with 1st line support as my client continues their implementation of Power Platform throughout the business.
You will work closely with the team to solve Microsoft Service technical problems as solutions are created for clients. This is an excellent opportunity for someone seeking to further their career within Power Platform, with potential for future progression within this team.
Skills and experience required
- Previous Support Analyst experience within an IT function
- Some commercial experience with Power Platform
- Microsoft certifications around Power Platform and Azure would be beneficial
- The ability to multitask and communicate effectively with various stakeholders
- Knowledge of coding languages would be advantageous
Seniority level
Associate
Employment type
Internship
Job function
Information Technology
Industries
Legal Services, Law Practice, IT Services, and IT Consulting
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Locations: Ashington, England; Morpeth, England; Newcastle Upon Tyne, England; Gateshead, England. Posted 1-3 weeks ago.
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Information Technology Support Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the Power Platform and its components. Understanding how Power Apps, Power Automate, and Power BI work together will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the legal sector who are using Power Platform. Engaging with them on platforms like LinkedIn can provide insights into the specific challenges they face and how you can contribute.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to Microsoft services. Being able to demonstrate your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous support analyst experiences in detail. Be ready to share specific examples of how you've successfully resolved issues and supported teams in a fast-paced environment.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Support Analyst, especially any work related to Power Platform. Use specific examples to demonstrate your skills and achievements in this area.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the role and how your background aligns with the requirements. Mention your commercial experience with Power Platform and any relevant Microsoft certifications.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly any knowledge of coding languages and your ability to troubleshoot Microsoft Service technical problems. This will show your potential value to the team.
Highlight Communication Abilities: Since the role involves working with various stakeholders, make sure to mention your communication skills. Provide examples of how you've effectively communicated in past roles, especially in a support capacity.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Power Platform Knowledge
Make sure to highlight your experience with Power Platform during the interview. Be prepared to discuss specific projects you've worked on and how you utilised the platform to solve problems or improve processes.
✨Demonstrate Problem-Solving Skills
As a Support Analyst, you'll need to tackle technical issues effectively. Prepare examples of past challenges you've faced and how you resolved them, particularly in a team setting.
✨Communicate Clearly with Stakeholders
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical stakeholders. This will show your ability to bridge the gap between tech and business.
✨Prepare for Technical Questions
Expect questions related to Microsoft services and coding languages. Brush up on relevant technical knowledge and be ready to demonstrate your understanding of these areas, as they are crucial for the role.
