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For Companies At a Glance
- Tasks: Provide top-notch tech support and resolve issues for staff daily.
- Company: Join a leading legal and financial service provider in Leeds.
- Benefits: Enjoy a full-time role with potential for growth and development.
- Why this job: Be part of a dynamic team, enhancing your IT skills while making an impact.
- Qualifications: Experience in law firms and knowledge of Windows 10 and Office 365 preferred.
- Other info: This is a permanent position with opportunities for career advancement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This range is provided by DGH Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from DGH Recruitment
Legal IT Specialist Recruitment Consultant at DGH Recruitment
IT Service Desk Analyst / 1st Line Support Analyst
A fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis.
IT Service Desk Analyst / 1st Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
IT Service Desk Analyst / 1st Line Support Analyst
Key Responsibilities:
• Providing a professional and consistent level of Technology support to all staff
• Responding to incoming incidents and requests at first point of contact reported via all
mediums
• Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
• Maintaining and updating incidents and requests in your own as well as the Service Desk
• Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
• Keeping customers apprised and updated
• Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst / 1st Line Support Analyst
Attributes/Skills:
• Experience working within a law firm is highly desirable
• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of using Active Directory
• Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst / 1st Line Support Analyst
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Legal Services
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Information Technology Support Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and Microsoft Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience you have in a legal environment, as this is highly desirable for the role. If you've worked in a law firm or similar setting, be ready to discuss how that experience has prepared you for this position.
✨Tip Number 3
Prepare to demonstrate your customer service skills during the interview. Think of examples where you've successfully handled difficult situations or provided exceptional support, as this role requires excellent communication and problem-solving abilities.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and how they operate will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the IT Service Desk Analyst position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in IT support, especially within a legal or financial services context. Mention specific technologies you are familiar with, such as Windows 10, Microsoft Office 365, and ITSM call logging software.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service skills and ability to handle pressure. Use examples from your past roles to demonstrate how you meet the job's expectations and why you're a great fit for the team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for users. Make sure to highlight your customer service experience and how you've successfully handled difficult situations in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with Windows 10, Microsoft Office 365, and PC hardware. Be prepared to discuss your experience with these technologies and any relevant troubleshooting scenarios you've encountered.
✨Understand the Role of ITSM Tools
Since logging tickets in ITSM call logging software is crucial, be ready to talk about any experience you have with such tools. If you haven't used them before, research common ITSM platforms and their functionalities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of examples where you've had to multi-task or escalate issues, and be ready to explain your thought process during those situations.
