A fantastic opportunity has arisen for an IT Service Desk Team Lead to join our London based law firm on a permanent basis.
IT Service Desk Team Lead
Summary:
The Service Desk Team Lead plays a vital role in ensuring that IT support is efficient, reliable, and aligned to the demands of a fast paced legal environment. Working closely with the Head of Service Delivery, you will oversee day to day operations, lead a team of analysts, and act as a key escalation point for colleagues across the firm.
IT Service Desk Team Lead
Key Responsibilities:
- Provide daily direction, coaching, and escalation support to a team of five Service Desk Analysts, ensuring the delivery of a professional, high quality service.
- Monitor ticket queues, workloads, and service levels to ensure timely and effective resolution. Identify trends and support the implementation of service improvements.
- Promote a proactive, colleague focused approach within the team, encouraging ownership, accountability, and consistent first time resolution.
IT Service Desk Team Lead
Attributes/Skills:
- Multiple years' experience working in an IT support or service desk environment, within a legal environment.
- The ability to guide, mentor, and support service desk team members, including handling escalations.
- Solid understanding of service management best practice and structured support processes.
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Information Technology Service Desk Team Lead employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
