Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and improve support across a leading law firm.
- Company: Join a prestigious law firm in London with a focus on innovation.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT services in a dynamic legal environment.
- Qualifications: Proven leadership in IT Service Delivery and strong knowledge of ITIL practices.
- Other info: Collaborative culture with a focus on continuous improvement and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Head of IT Service Delivery to join a leading law firm in London.
Key Responsibilities
- Lead the delivery and continuous improvement of IT support and services across the firm, acting as the principal escalation point for IT-related issues.
- Manage the IT Service Desk and Desktop Support teams (including AV and workplace tech), ensuring exceptional service standards, operational efficiency, and alignment with business needs.
- Develop and report on key IT service metrics (SLAs, KPIs), ensuring capacity, reliability, and availability targets are met.
- Oversee major incident management, chairing RCA governance meetings, coordinating response efforts, and ensuring stakeholder communication.
- Drive problem and change management processes, including CAB governance, ensuring minimal disruption and clear approvals.
- Maintain and improve user lifecycle workflows (joiner/mover/leaver), ensuring seamless onboarding/offboarding and security compliance.
- Own the service delivery of modern workplace technologies (AV, access control, smart lockers, space booking, etc.), ensuring they operate efficiently and meet business expectations.
- Lead service transition efforts for new IT systems, ensuring smooth handover into operational support.
- Collaborate with the Head of IT Operations on service delivery and digital transformation efforts.
- Maintain IT service continuity and disaster recovery plans in coordination with business continuity teams.
- Develop and manage the IT Service Catalogue and ensure communication of service outages, planned maintenance, and key changes to the wider business.
- Oversee supplier and vendor performance to ensure third-party service standards are upheld.
- Manage software asset management (SAM), licensing compliance, and desktop/end-user IT budgeting (e.g., laptops, mobile devices, Microsoft 365).
Key Skills & Experience
- Proven leadership experience in IT Service Delivery or IT Service Management within a complex, professional environment.
- Strong working knowledge of ITIL best practices; ITIL Practitioner or equivalent experience highly desirable.
- Experienced in managing high-performing IT support teams, incident resolution, and technical escalations.
- Confident managing major incidents and providing hands-on support during high-impact issues.
- Strong experience with service reporting, SLA tracking, and continual service improvement.
- Familiarity with desktop and office-based technologies including AV, smart lockers, building access systems, and digital signage.
- Demonstrated ability to manage supplier relationships, software assets, and IT service budgeting.
- Excellent interpersonal and stakeholder management skills – confident engaging with senior leadership and legal practice teams.
- Organised, analytical, and proactive with a strong customer-focused mindset.
- Experience working in legal or professional services environments is desirable.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Information Technology
Industries: Legal Services and Law Practice
Location: London, England, United Kingdom
Salary: Competitive
Head of IT Service Delivery in England employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Service Delivery in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the firm’s culture and recent projects. Tailor your responses to show how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved IT service delivery in past roles. Highlight your experience with ITIL practices and managing high-performing teams – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Head of IT Service Delivery role!
We think you need these skills to ace Head of IT Service Delivery in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of IT Service Delivery role. Highlight your leadership experience in IT Service Delivery and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led IT support teams or managed major incidents in the past. We love a good story!
Showcase Your Metrics: Don't forget to include key metrics in your application. Talk about SLAs, KPIs, and any improvements you've driven in previous roles. We’re all about data-driven decisions, so show us what you’ve achieved!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Inside Out
Since the role requires a strong working knowledge of ITIL best practices, make sure you brush up on these concepts before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service delivery and incident management.
✨Showcase Your Leadership Skills
As a Head of IT Service Delivery, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully managed high-performing teams and resolved major incidents. Highlight your ability to engage with senior leadership and maintain strong stakeholder relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past challenges you've faced in IT service delivery and how you overcame them. This will show your analytical and proactive mindset, which is crucial for this role.
✨Understand the Business Needs
Familiarise yourself with the law firm's operations and how IT supports their business objectives. Be prepared to discuss how you can align IT services with their needs, particularly in areas like user lifecycle workflows and modern workplace technologies. This shows you're not just tech-savvy but also business-minded.
