At a Glance
- Tasks: Provide top-notch IT support and enhance user experience across our London offices.
- Company: Join a dynamic firm known for its collaborative and customer-focused culture.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work environment.
- Other info: Great opportunity for hands-on experience in a fast-paced tech environment.
- Why this job: Be the go-to tech guru and make a real difference in people's work lives.
- Qualifications: Strong troubleshooting skills and familiarity with Microsoft 365 and ITSM software.
The predicted salary is between 30000 - 40000 £ per year.
Desktop Support Analyst / 2nd Line Support Analyst
A fantastic opportunity has arisen for a Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis.
Summary
A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices.
This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.
Key Responsibilities
- Administer the corporate-only i Phone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh.
- Deal with customers in person at the Tech Hub.
- Work with co‑workers to increase knowledge across the Global Service Desk team.
- Attributes / Skills
- Good troubleshooting and analytical skills.
- Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, Share Point, One Drive and Office 365.
- Experience working with Dynamics 365 is highly beneficial.
- Experience of logging tickets in ITSM call logging software.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst / 2nd Line Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dgh Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dgh Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dgh Recruitment!
✨Direct Apply to Dgh Recruitment
Let's not forget to apply directly through the Dgh Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Analyst / 2nd Line Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dgh Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dgh Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dgh Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
