A fantastic opportunity has arisen for an Desktop Engineer / 2nd/3rd Line Support Analyst to join our London based client on a permanent basis.
Summary:
A role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.
Key Responsibilities:
- Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh
- Dealing with customers in person at the Tech Hub
- Work with co-workers to increase knowledge across the Global Service Desk team
Attributes/Skills:
- Experience working within a professional services environment is essential
- Demonstrable understanding of the Microsoft 365 suite, including Entra ID, Intune as well as DNS/DHCP
- Experience working with Dynamics 365 is highly beneficial
- Experience of logging tickets in ITSM call logging software
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Desktop Engineer / 2nd/3rd Line Support Analyst employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
