At a Glance
- Tasks: Manage and enhance our global knowledge platform, ensuring top-notch service and user experience.
- Company: Join a leading London law firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Exciting opportunity for career growth in a supportive team.
- Why this job: Be at the forefront of knowledge management in a prestigious legal setting.
- Qualifications: Experience with knowledge systems, data analytics, and AI integration is essential.
The predicted salary is between 40500 - 49500 £ per year.
A fantastic opportunity has arisen for a Senior Knowledge Systems Analyst to join our London based law firm on an initial 12 Month Fixed Term Contract.
Responsibilities and Duties:
- Oversee day-to-day support and service stability for the firm's global knowledge and experience platform Insight+, working with IT and internal and external technical teams.
- Coordinate system changes and improvements in line with agreed change process.
- Oversee the quality, consistency and lifecycle of content held in Insight+.
- Support effective submission, curation and review processes with Knowledge Lawyers and contributors.
- Maintain and develop reporting and analytics on platform usage, adoption, search activity, content submissions, and the performance and coverage of AI integrations.
- Use insight from reporting to perform data quality checks and metadata gaps.
- Act as the main point of contact between Library and Knowledge Services team, IT and wider stakeholders on technical aspects of Insight+.
- Act as the technical knowledge liaison with IT, Information Security, Risk, Data and product owners on the integration of trusted knowledge content into AI-enabled solutions.
- Identify and prioritise opportunities to improve the platform and user experience.
Knowledge, Skills and Experience:
- Proven experience supporting knowledge or content management systems, enterprise search or document management systems, ideally within a professional services, law firm or other regulated industry setting.
- Clear proficiency in working with databases and related tools.
- Experience with Power BI and data analytics, including maintaining and updating existing reports.
- A working understanding of taxonomy and metadata principles and why they matter for search and retrieval.
- Experience responding to user queries or support tickets and working with IT to resolve issues.
- Experience of working with AI solutions, preferably of integration via connectors APIs, RAG, MCP or agent-based solutions.
Senior Knowledge Systems Analyst in Clerkenwell employer: Dgh Recruitment
As a leading professional services firm, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our Data Management & Governance Specialists can thrive in a dynamic environment while enjoying the benefits of a hybrid working model in London. Join us to be part of a team that values data integrity and promotes best practices across the organisation.
