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- Tasks: Manage knowledge practices and support IT service transitions in a global law firm.
- Company: Join a prestigious global law firm with a focus on innovation.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a strong emphasis on continuous improvement.
- Why this job: Be at the forefront of IT service delivery and make a real impact.
- Qualifications: Experience in Knowledge Management and familiarity with ServiceNow and ITIL principles.
The predicted salary is between 60000 - 80000 £ per year.
A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis.
The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Key Responsibilities:- Develop and maintain knowledge management practices aligned with ITIL principles
- Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
- Work with subject matter experts to capture and maintain technical and service knowledge
- Support service transition activities for new or changed services to ensure operational readiness
- Deliver service documentation and knowledge to support teams ahead of go-live
- Conduct post-transition reviews and support continuous improvement
- Experience in Knowledge Management within an IT Environment
- Experience working with ServiceNow within a Knowledge Management Capacity
- Understanding of ITIL processes and service lifecycle concepts
- Strong organisational and communication skills
ServiceNow Knowledge Manager in City of London employer: Dgh Recruitment
Contact Detail:
Dgh Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Knowledge Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in knowledge management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with ITIL principles and ServiceNow. When you get the chance to meet potential employers, this will help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or mentors. Focus on articulating how you've managed knowledge management practices and supported service transitions in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace ServiceNow Knowledge Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Knowledge Manager role. Highlight your experience in knowledge management and any relevant ITIL principles you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed knowledge bases or supported service transitions in the past. We love a good story!
Showcase Your Communication Skills: Since strong communication skills are key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dgh Recruitment
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Understanding how knowledge management fits into the IT service lifecycle is crucial, so be ready to discuss how you've applied these concepts in your previous roles.
✨Showcase Your ServiceNow Savvy
Since this role heavily involves ServiceNow, be prepared to talk about your experience with the platform. Bring examples of how you've managed and optimised a Knowledge Base, and highlight any specific projects where you improved accessibility or accuracy of content.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly, especially when discussing technical topics. You might even want to prepare a few scenarios where you successfully collaborated with subject matter experts to capture knowledge.
✨Prepare for Transition Talks
The role involves supporting service transition activities, so think about your past experiences in this area. Be ready to discuss how you've ensured operational readiness and minimised service disruption during transitions, as well as any post-transition reviews you've conducted.