At a Glance
- Tasks: Support and enhance Microsoft 365 applications while solving complex technical issues.
- Company: Dynamic tech firm in Birmingham with a focus on innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Great career progression in a supportive environment.
- Why this job: Join a team that values your skills and offers real-world impact in tech.
- Qualifications: Experience with Microsoft 365 and troubleshooting enterprise applications.
The predicted salary is between 40000 - 50000 £ per year.
Hybrid working: 3 days per week required in the office in Birmingham. This is a hands-on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft-based application stack.
Responsibilities:
- Provide 3rd line technical support across Applications, resolving incidents, requests, and tasks through the firm’s service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and lifecycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.
Required Skills / Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (SharePoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).
- Experience supporting legal or professional services applications.
- Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio.
- Understanding of PowerShell scripting.
IT Applications Engineer (M365) in Birmingham employer: Dgh Recruitment
As an IT Applications Engineer at our Birmingham office, you will thrive in a dynamic and supportive work environment that champions innovation and professional growth. We offer hybrid working arrangements, competitive benefits, and opportunities for continuous learning, including support for Microsoft certifications, ensuring you can advance your career while contributing to the success of our Microsoft-based application stack. Join us to be part of a collaborative culture that values your expertise and encourages meaningful contributions to our clients and community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Engineer (M365) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project showcase that highlights your experience with Microsoft applications and troubleshooting. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your knowledge of Windows Server, SQL, and PowerShell. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Applications Engineer (M365) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant applications. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on troubleshooting and support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm for the Microsoft stack and problem-solving skills.
Show Off Your Certifications:If you’ve got any Microsoft certifications, make sure they’re front and centre in your application. If you’re working towards them, mention that too! We appreciate candidates who are keen on continuous learning and improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dgh Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft 365 stack, especially SharePoint Online, OneDrive, Teams, and Exchange Online. Be ready to discuss your hands-on experience with these applications and how you've tackled troubleshooting in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved, particularly those involving root cause analysis. Highlight your approach to implementing permanent fixes and how you’ve improved application configurations or integrations in previous roles.
✨Get Familiar with SaaS and SQL
Since this role involves supporting SaaS applications and SQL-based systems, be ready to talk about your experience with vendor-hosted applications and any T-SQL querying you've done. Brush up on your SQL Server Management Studio skills to impress the interviewers.
✨Certifications Matter
If you hold any relevant Microsoft certifications, make sure to mention them. If not, express your willingness to work towards them, like the AZ-900 or PL-900. This shows your commitment to professional development and staying current in the field.
