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- Tasks: Support and enhance AV and video conferencing technologies for a global law firm.
- Company: Join a prestigious London-based global law firm with a dynamic IT team.
- Benefits: Gain valuable experience, competitive pay, and potential for contract extension.
- Why this job: Be at the forefront of innovative AV technology in a professional environment.
- Qualifications: 1 year of IT support experience, especially with conferencing tools like Zoom and Teams.
- Other info: Opportunity for growth in a collaborative and fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity has arisen for an AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst to join our London based global law firm on an initial 6 month contract.
Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.
Key Responsibilities:- Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, WebEx, and others).
- Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings.
- Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms.
- A minimum of 1 year of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc).
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues.
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel.
- Knowledge of Remote Access systems and focusing on supporting remotely.
- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.
Audio Visual Technician employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to AV technology. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your experience with AV technologies, including any projects or training sessions you've led. This can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to AV support and conferencing technologies. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a straightforward way to get your application noticed.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV technologies and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to mention your familiarity with tools like Teams, Zoom, and Polycom in your application. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DGH Recruitment
✨Know Your AV Tech
Make sure you brush up on your knowledge of the specific AV and video conferencing technologies mentioned in the job description. Familiarise yourself with tools like Polycom, Teams, Zoom, and WebEx. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past, especially in a professional services environment. Think about times when you provided 1st or 2nd line support and how you resolved problems efficiently. This will highlight your ability to deliver excellent user experiences.
✨Show Your Training Skills
Since part of the role involves training users, be ready to discuss any experience you have in teaching or assisting others with technology. You could even prepare a mini-presentation on a common AV issue and how you'd explain it to a user. This will demonstrate your communication skills and your proactive approach.
✨Understand the Bigger Picture
Familiarise yourself with ITIL principles and how they apply to service delivery. Being able to discuss how operational processes can enhance user experience will set you apart. It shows that you’re not just focused on the tech but also on how it fits into the overall business strategy.