At a Glance
- Tasks: Lead IT service delivery and enhance operational performance across EMEA and Asia.
- Company: Join a prestigious international law firm with a focus on technology innovation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Opportunity for travel and collaboration with global technology teams.
- Why this job: Make a significant impact by driving strategic technology initiatives in a global setting.
- Qualifications: Proven leadership in IT operations and strong stakeholder management skills.
The predicted salary is between 41000 - 50000 £ per year.
Assistant Director of Technology Services - Permanent - London - Competitive Salary
A Fantastic opportunity has arisen for an Assistant Director of Technology Services based in London, supporting EMEA and Asia within an international law firm.
This leadership role is responsible for driving high-quality IT service delivery, strengthening stakeholder relationships, and improving operational performance while supporting strategic technology initiatives across the region.
Key Responsibilities
- Lead and support IT service delivery across EMEA and Asia, ensuring high availability, performance, security, and user satisfaction.
- Partner with business leaders and stakeholders to align technology services with business priorities and strategic objectives.
- Support the planning, delivery, and governance of technology projects, process improvements, and change initiatives.
- Define, monitor, and improve service levels, KPIs, customer experience measures, and operational reporting.
- Oversee IT support teams, providing leadership, coaching, performance management, and continuous development.
- Promote adoption of approved technologies, including AI-enabled tools, automation, and Service Now to improve productivity and service efficiency.
- Manage major incidents, service improvement initiatives, asset and configuration management, and IT service management processes.
- Collaborate with global technology teams to standardise services, improve operational efficiency, and share best practices.
- Support vendor management, budget oversight, compliance with security and governance standards, and executive reporting.
- Travel to regional offices as required to engage with business stakeholders and support operational delivery.
- Key Experience
- Significant leadership experience within IT operations and technology service delivery.
- Experience in a legal or professional services environment preferred.
- Strong background in stakeholder management, business relationship management, and aligning IT with business objectives.
- Experience leading IT support teams, operational improvements, and organisational change.
- Knowledge of IT service management principles, Service Now, Agile/Dev Ops methodologies, and project portfolio management.
- Understanding of AI-enabled workplace technologies and automation.
- Experience managing technology projects, service performance, vendors, budgets, and operational reporting.
- Strong analytical, problem-solving, and decision-making skills with a data-driven approach.
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- Proven leadership, coaching, mentoring, delegation, and team development experience.
- Ability to manage multiple priorities in a fast-paced environment while maintaining high service standards.
- Bachelor's degree in Information Technology, Business Management, or a related discipline, or equivalent experience.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Technology Services
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dgh Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dgh Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dgh Recruitment!
✨Direct Apply to Dgh Recruitment
Let's not forget to apply directly through the Dgh Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Assistant Director of Technology Services
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dgh Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dgh Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dgh Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
