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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage incidents in a dynamic environment.
- Company: Leading recruitment agency with a focus on career growth.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technology.
- Why this job: Kickstart your IT career while tackling real-world challenges and enhancing your skills.
- Qualifications: Strong networking knowledge and experience with Microsoft 365 required.
- Other info: Join a supportive team and thrive in a complex, rewarding environment.
The predicted salary is between 28800 - 42000 £ per year.
A leading recruitment agency is seeking an experienced Technical Support Engineer to provide infrastructure and technical support within a large organization.
Responsibilities include:
- Managing IT incidents
- Following ITIL processes
- Ensuring effective communication during challenging situations
The ideal candidate will have strong networking knowledge and experience with Microsoft 365. This is a fantastic opportunity for those looking to further their careers in a complex environment.
1st/2nd Line IT Support Engineer – Networking & ITIL employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer – Networking & ITIL
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a role like the 1st/2nd Line IT Support Engineer. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your ITIL knowledge! Since this role involves managing IT incidents and following ITIL processes, make sure you can confidently discuss how you've applied these principles in past experiences. It’ll show employers you’re ready to hit the ground running.
✨Tip Number 3
Prepare for those tricky technical questions! Practice explaining your troubleshooting process and how you handle challenging situations. Being able to communicate effectively under pressure is key in this line of work, so let’s nail that interview!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace 1st/2nd Line IT Support Engineer – Networking & ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and networking knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background makes you a great fit for this role. Let us know what excites you about working in a complex environment.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure to demonstrate your ability to convey technical information clearly. Whether it’s in your CV or cover letter, we want to see how you handle challenging situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Processes
Make sure you brush up on ITIL processes before the interview. Be ready to discuss how you've applied these principles in past roles, especially when managing IT incidents. This shows that you understand the framework and can effectively contribute to their operations.
✨Showcase Your Networking Skills
Prepare to talk about your networking knowledge in detail. Think of specific examples where you've resolved network issues or improved connectivity. This will demonstrate your technical expertise and problem-solving abilities, which are crucial for the role.
✨Communicate Clearly Under Pressure
Since effective communication is key during challenging situations, practice articulating your thoughts clearly and calmly. You might be asked to describe a time when you had to manage a difficult incident, so have a couple of scenarios ready that highlight your communication skills.
✨Familiarise Yourself with Microsoft 365
As the job requires experience with Microsoft 365, make sure you're up to speed with its features and functionalities. Be prepared to discuss how you've used it in previous roles, and consider any challenges you've faced and how you overcame them.
